Licensed Telesales Supervisor

View Moreicons; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sagility is seeking a Licensed Telesales Supervisor to lead a remote team of licensed health insurance agents. You will coach, monitor KPIs, and drive performance in a fast-paced telesales environment from a home-based setup in the USA.

Ideal candidates have Medicare experience and a Health Producer license, with a track record of coaching to improve sales outcomes and compliance across daily, weekly, and monthly cycles.

Qualifications

• Active Health Producer License required.
• Minimum 1 year of recent call center supervisor experience with licensed agents.
• Minimum 2 years Medicare experience.
• Proven ability to coach using call center KPIs.
• Strong technical skills including Windows-based systems and call center software.
• Excellent verbal and written communication skills.
• High School Diploma or equivalent.

Responsibilities

• Lead and motivate a remote team of telesales agents in a fast-paced, goal-oriented environment.
• Monitor team KPIs and hold team members accountable for hitting performance targets.
• Identify sales behaviors that drive success and provide real-time coaching.
• Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth.
• Foster urgency, ownership, and continual improvement across the team.
• Partner with training and sales leadership to enhance process and skill development.
• Accountable for daily, weekly, and monthly activities of all team members.
• Set priorities to ensure task completion and performance goals are met.
• Ensure compliance with policies, procedures, and applicable regulations.
• Monitor performance and deliver real-time coaching and feedback.
• Assist with escalated calls and issue resolution as needed.
• Monitor team chat to provide support and align on project priorities.
• Partner with Workforce Management to build and manage team schedules.
• Supervise both local and remote team members.
• Review and evaluate team calls regularly to ensure quality and compliance

Skills

Call center leadership

Medicare experience

Coaching with KPIs

Clear communication

Education

Active Health Producer License

High School Diploma or equivalent

Tools

Windows-based systems

Call center software

Job description

Explore meaningful roles that let you make an impact in healthcare while growing your career with purpose, innovation, and global opportunities.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title: Licensed Telesales Supervisor

Job Description:

We're looking for a highly motivated and results-driven Remote Telesales Supervisor to lead a fast-paced, high-energy sales team. In this role, you’ll be responsible for driving daily team performance, ensuring individual and team goals are met or exceeded. Success requires more than just managing metrics—you must understand the sales process in depth and be able to coach to specific behaviors that impact sales outcomes. If you thrive in a dynamic environment and are passionate about developing others to close deals effectively, this is the role for you.

Key Responsibilities:

• Lead and motivate a remote team of telesales agents in a fast-paced , goal-oriented environment

• Monitor team KPIs and hold team members accountable for hitting performance targets

• Identify sales behaviors that drive success, and provide real-time, actionable coaching

• Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth

• Foster a culture of urgency, ownership, and continual improvement

• Partner with training and sales leadership to enhance process and skill development

Responsibilities:

• Accountable for daily, weekly, and monthly activities of all team members

• Set priorities to ensure task completion and performance goals (quality, adherence, service levels, AHT) are met

• Ensure compliance with policies, procedures, and applicable regulations

• Monitor performance and deliver real-time coaching and feedback

• Assist with escalated calls and issue resolution as needed

• Monitor team chat to provide support and align on project priorities

• Partner with Workforce Management to build and manage team schedules

• Supervise both local and remote team members

• Review and evaluate team calls regularly to ensure quality and compliance

Qualifications:

• Active resident Health Producer License

• Minimum of one-year recent experience as a call center supervisor , leading a team of licensed health insurance agents

• Minimum 2 years of Medicare experience

• Proven ability to coach and manage employee performance using call center KPIs

• Strong technical skills, including Windows-based systems and call center software

• Excellent verbal and written communication skills

• High School Diploma or equivalent

Location:

Work@Home USAUnited States of America

Join our team, we are looking forward to talking to you!