Licensed Service Associate

United Community Insurance; Perham (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

United Community Insurance is seeking a Licensed Insurance Service Associate to support clients and agents in Perham, MN. The role emphasizes accurate processing of policy information, payments, endorsements, and service requests with a strong focus on customer satisfaction.

The ideal candidate is organized, detail-oriented, and capable of managing multiple priorities in a busy, office-based setting. This is a full-time hourly position reporting to the Agency Manager.

Qualifications

• Current and active Property and Casualty Insurance License in Minnesota.
• High school diploma or equivalent.
• Strong customer service, communication, and interpersonal skills.
• Ability to communicate professionally with customers in various situations.
• Strong accuracy, organization, and attention to detail; multitask in a fast-paced office.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Serve as a primary contact for clients, delivering excellent service in person, by phone, and in writing.
• Assist customers with policy changes, billing, payments, claims reporting, renewals, and other service needs.
• Prepare insurance quotes, review policy documents and endorsements, maintain accurate records, and ensure compliance.
• Partner with agents to support client retention and renewals.
• Support daily agency operations through administrative and clerical activities.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Licensed Insurance Service Associate

Location: Perham, MN

Schedule: Full-time, Monday through Friday, typically 8:00 a.m. to 4:30 p.m.

Reports to: Agency Manager

Classification: Hourly (Non-Exempt)

License Required: Current Minnesota Property and Casualty Insurance License

United Community Insurance is seeking a dependable, service-focused Licensed Insurance Service Associate to support our customers and insurance agents. This position serves as an important point of contact for current clients, providing professional assistance in person and over the phone while helping ensure policy information, payments, endorsements, and other service requests are processed accurately.

The ideal candidate is organized, attentive to detail, comfortable managing multiple priorities, and committed to providing customers with helpful and responsive service.

Key Responsibilities

• Serve as a primary point of contact for clients, delivering exceptional customer service in person, by phone, and through written communication while building strong customer relationships.
• Assist customers with policy changes, coverage questions, billing updates, payments, claims reporting, renewals, and other insurance service needs.
• Prepare insurance quotes, review policy documents and endorsements, maintain accurate customer records, and ensure compliance with agency and regulatory requirements.
• Partner with agents to support client retention, coordinate renewal reviews, and identify opportunities to meet customers' insurance needs.
• Support daily agency operations through administrative, marketing, and clerical activities that contribute to an efficient and professional customer experience.

Required Qualifications

• Current and active Property and Casualty Insurance License in the State of Minnesota.
• High school diploma or equivalent.
• Strong customer service, communication, and interpersonal skills.
• Ability to communicate professionally with customers in a variety of situations.
• Strong accuracy, organization, and attention to detail.Ability to manage multiple tasks in a fast-paced office environment.
• Working knowledge of Microsoft Office applications.

Preferred Qualifications

• At least one year of customer service experience.
• Previous experience working in an insurance agency or insurance-related position.

Why Join United Community Insurance?

At United Community Insurance, we are committed to serving our customers with integrity and care, helping them identify insurance products that meet their needs and protect their future.

United Community Insurance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected status under applicable federal, state, or local law.