Licensed Sales Customer Service Representative

Oasis Insurance; Los Angeles (CA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Unlimited/uncapped commission

Inbound leads and walk-in traffic

Comprehensive paid training

Mentorship and development

401k with company match

Medical, dental, vision, life ins.

Paid time off

Retirement Plan (401k) with company-m

Gym reimbursement up to $15/month

Employee assistance program

Optional plans: disability, hospital,A

Pet insurance

Job summary

Confie, a leading insurance broker family, is seeking a Customer Service Rep in Los Angeles. You will handle a high volume of inbound calls, resolve inquiries, and educate customers on suitable insurance products. A Property & Casualty license plus bilingual English/Spanish are preferred for career growth.

Enjoy an uncapped commission structure, comprehensive benefits, paid training, and a mentorship culture designed to advance your earnings and professional development.

Qualifications

• Active Property and Casualty License.
• Bilingual in English and Spanish preferred.
• Sales or customer service experience.
• High School Diploma or GED.
• Excellent written and verbal communication skills.
• Ability to build relationships with sales customers.
• Excellent follow-up and multi-tasking skills.
• Ambitious professional motivated by opportunity for advancement.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Identifying customers needs, clarify information, research every issue and providing solutions and/or alternative.
• Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed.
• Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs.

Skills

Property & Casualty License

Bilingual English/Spanish

Sales or customer service experience

Excellent written and verbal skills

Strong relationship building

Excellent follow-up and multi-tasking

Ambitious professional

Communication skills

Education

High School Diploma or GED

Job description

Pay Range:

$75000 - $150000 / year**

Perks & Benefits:

• - Unlimited/uncapped commission – based on individual sales performance, including policies sold and related production metrics. Total compensation will vary based on performance
• - Lucrative incentive sales plans, bonuses and sales contests to recognize your success
• - No cold calling – we provide a high volume of inbound leads and walk in traffic
• - Comprehensive paid training and on-going mentorship and development
• - Recognition-focused culture that celebrates your achievements
• - Comprehensive benefits package including medical, dental, vision and life insurance
• - Paid time off to recharge and maintain a healthy work-life balance
• - Retirement Plan (401k) with company-matched contributions
• - Fitness Reimbursement – up to $15/month for gym memberships
• - Employee Assistance Program – confidential support for personal or professional challenges at no cost
• - Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Our Company:

Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for ten consecutive years! With more than 1,200 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright , motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us !

What You Will Do:

As a Customer Service Rep, you will be the liaison between the Company and the customer. You will be able to accept ownership for effectively solving customer issues, complaints, and inquiries – keeping customer satisfaction at the core of every decision and behavior.

• - Manage large amounts of inbound calls in a timely manner
• - Identifying customers needs, clarify information, research every issue and providing solutions and/or alternative
• - Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed
• - Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs

The Perfect Match:

• - Active Property and Casualty License
• - Bilingual in English and Spanish preferred
• - Sales or customer service experience
• - High School Diploma or GED
• - Ability to build relationships with sales customers
• - Excellent follow-up and multi-tasking skills
• - Ambitious professional motivated by opportunity for advancement
• - Excellent written and verbal communication skills

**The pay range disclosed reflects a good faith estimate of total compensation for full-time employees, at time of hire. This compensation package includes base pay, commission, bonuses, and all applicable incentives earned by employees. The pay range may be higher, or lower, based on geographical location. Actual earnings will vary based on individual performance, with the base pay and commission structure aligned to company policies and applicable pay transparency requirements.

As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confies use of these computer systems should contact Human Resources at [e-mail]