Licensed Practice Manager

AEG Vision; Scottsdale (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Scottsdale, AZ is seeking a Licensed Practice Manager to lead daily location operations, coach staff, and deliver outstanding patient experiences. This “people first” role focuses on coaching, performance management, and ensuring accurate optical dispensing and eye care services in line with the Acuity Way.

The LPM drives top-line sales, controls payroll, and partners with HR to maintain company standards and profitability.

Qualifications

• 3-5 years of leadership experience in a professional setting.
• State Licensure and Optician Certification.
• Optical dispensing experience.
• Business degree in Hospitality, Business, or related management.
• Excellent verbal and written communication skills.

Responsibilities

• Applies leadership, creative thinking, and analytical skills to improve practice performance.
• Builds an effective team and promotes collaboration to achieve results.
• Sets objectives for staff, communicates expectations, and maintains high performance standards.
• Leads patient service excellence and the Acuity Way in daily operations.
• Recruits top talent aligned with company values for long-term success.
• Oversees eyewear fitting, measurements, and accurate lens prescriptions.
• Works with District/Operations to meet financial and profitability targets.
• Solves operational challenges with creative, practical solutions.
• Monitors sales performance and closes gaps to meet revenue goals.
• Partner with HR to ensure policy compliance and staff engagement.

Skills

Leadership

Team development

People management

Communication

Sales focus

Problem solving

Education

State Licensure

Optician Certification

Business Degree

Tools

Optical dispensing software

Job description

#14448

Scottsdale, Arizona, USA

Full-time

Job Description

The Licensed Practice Manager “LPM” has accountability of all aspects of the location business operations. As a “people first” organization the PM is a champion of their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM for “keeping score” and is responsible for driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives. Working directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans and remarkable patient service. The matching incumbent will be passionate about people, patient care and the “Acuity Way.”

• Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues
• Builds an effective team that works collaboratively to achieve results
• Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans
• Establishes clear objectives for store staff, communicates expectations with clarity and sets high standards of expectations for performance
• Sets the standard for a remarkable patience service and experience utilizing the Acuity Way
• Identifies and selects top talent that matches AEG’s values with ability to recruit for long term sustainability
• Custom fits glasses & precisely places prescription in lenses
• Collects eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice
• Learns quickly and adapts to facing new problems; works to solve for a creative solution
• Relentless style to achieving results and development of others sharing best practices withing AEG platform
• Versatile learner: retains an open mind when adapting to change
• Marshal’s resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service
• Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap
• Reinforces the practice selling strategy and the Acuity Way
• Protects the company through loss prevention
• Partners with Human Resources to ensure that employees are committed to the handbook guidelines

Requirements

Qualifications

• 3-5 years of professional setting background with leadership capacity
• State Licensure
• Optical dispensing experience
• Business Degree in Hospitality, Business, or related experience in management field
• Excellent Verbal and Written Communication Skills
• Optician Certification

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service PlanEmployee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only. li>

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.