Licensed Practice Manager

AEG Vision; Lima (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Lima, Ohio seeks a Licensed Practice Manager to lead location operations, champion a people-first culture, and ensure high-quality eye exams and patient services under the Acuity Way.

You will coach staff, mentor teams, manage performance, and collaborate with OD partners to deliver quality eyewear, insurance acceptance, and memorable patient experiences.

Qualifications

• 3-5 years of professional setting background with leadership capacity.
• State Licensure required.
• Optician Certification required.
• Optical dispensing experience preferred.
• Business Degree in Hospitality, Business, or related management field.

Responsibilities

• Applies leadership, creative thinking, and analytical skills to improve practice performance and solve operational issues.
• Builds an effective team that works collaboratively to achieve results.
• Establishes clear objectives for staff and communicates expectations with clarity.
• Sets the standard for remarkable patient service and experience.
• Identifies and recruits top talent aligned with AEG values for long-term sustainability.
• Custom fits glasses and precisely places prescriptions in lenses.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions from optometrists and ophthalmologists.
• Works with District Manager to meet and exceed financial plans.

Skills

Leadership

People management

Coaching

Performance management

Analytical thinking

Customer service

Education

State Licensure

Optician Certification

Business degree

Tools

Dispensing software

Job description

Job Description

The Licensed Practice Manager "LPM" has accountability of all aspects of the location business operations. As a "people first" organization the PM is a champion of their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM for "keeping score" and is responsible for driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives. Working directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans and remarkable patient service. The matching incumbent will be passionate about people, patient care and the "Acuity Way".

• Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues
• Builds an effective team that works collaboratively to achieve results
• Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans
• Establishes clear objectives for store staff, communicates expectations with clarity and sets high standards of expectations for performance
• Sets the standard for a remarkable patience service and experience utilizing the Acuity Way
• Identifies and selects top talent that matches AEG’s values with ability to recruit for long term sustainability
• Custom fits glasses & precisely places prescription in lenses
• Collects eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice
• Learns quickly and adapts to facing new problems; works to solve for a creative solution
• Relentless style to achieving results and development of others sharing best practices withing AEG platform
• Versatile learner: retains an open mind when adapting to change
• Marshal’s resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service
• Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap
• Reinforces the practice selling strategy and the Acuity Way
• Protects the company through loss prevention
• Partners with Human Resources to ensure that employees are committed to the handbook guidelines

#14649

Lima, Ohio, USA

Full-Time/Part-Time

Full-time

Job Description

The Licensed Practice Manager "LPM" has accountability of all aspects of the location business operations. As a "people first" organization the PM is a champion of their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM for "keeping score" and is responsible for driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives. Working directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans and remarkable patient service. The matching incumbent will be passionate about people, patient care and the "Acuity Way".

• Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues
• Builds an effective team that works collaboratively to achieve results
• Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans
• Establishes clear objectives for store staff, communicates expectations with clarity and sets high standards of expectations for performance
• Sets the standard for a remarkable patience service and experience utilizing the Acuity Way
• Identifies and selects top talent that matches AEG’s values with ability to recruit for long term sustainability
• Custom fits glasses & precisely places prescription in lenses
• Collects eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice
• Learns quickly and adapts to facing new problems; works to solve for a creative solution
• Relentless style to achieving results and development of others sharing best practices withing AEG platform
• Versatile learner: retains an open mind when adapting to change
• Marshal’s resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service
• Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap
• Reinforces the practice selling strategy and the Acuity Way
• Protects the company through loss prevention
• Partners with Human Resources to ensure that employees are committed to the handbook guidelines

Requirements

Qualifications

• 3-5 years of professional setting background with leadership capacity
• State Licensure
• Optical dispensing experience
• Business Degree in Hospitality, Business, or related experience in management field
• Excellent Verbal and Written Communication Skills
• Optician Certification

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays
• Benefits applicable to full Time Employees only.

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.