Licensed P&C Customer Service Representative

AWL; Austin (TX); Remote; USD 37,000 - 50,000; Full time

Job summary

AWL (All Web Leads, Inc.) seeks a Licensed P&C Customer Service Representative for a 100% Remote role in Texas. You’ll support new and existing clients, enrollments, and policy questions from home, with an active P&C license required.

As part of a fast-paced, client-focused team, you’ll handle inbound calls and emails, collaborate with sales and agency operations, and strive to meet service goals while delivering a smooth customer experience throughout the policy lifecycle.

Qualifications

• Valid General Lines or Personal Lines Property & Casualty Insurance License.
• Proven track record of achieving objectives.
• Excellent listening and comprehension skills with attention to detail.
• Ability to develop mastery of product knowledge and application process details.
• Strong desire to win in the marketplace and achieve excellent results against challenging goals.
• Experience in Sales a plus.

Responsibilities

• Conduct welcome call on all new business.
• Follow-up on pending carrier requirements and documentation.
• Receive inbound service calls and emails and work as necessary.
• Refer renewal and cancel save opportunity to retention or sales as necessary.
• Work with Sales and Agency Operations leadership to meet strategic goals and execution requirements.

Skills

P&C license

Customer service

Communication

Sales experience

Job description

Licensed P&C Customer Service Representative

Austin, Texas

100% Remote - Texas | Full-Time | $21.00/hour

Put your Property & Casualty license to work from home! We’re looking for licensed insurance professionals who enjoy helping customers and solving problems. An active Property & Casualty insurance license is required.

In this role, you'll help new clients successfully enroll in coverage, answer policy questions, assist with service requests, and work closely with our sales and agency operations teams to ensure a smooth customer experience from enrollment through the life of the policy.

General Responsibilities:

• Conduct welcome call on all new business
• Follow-up on pending carrier requirements and documentation
• Receive inbound service calls and emails and work as necessary
• Refer renewal and cancel save opportunity to retention or sales as necessary
• Work with Sales and Agency Operations leadership to meet strategic goals and execution requirements

Requirements:

• Valid General Lines or Personal Lines Property & Casualty Insurance License
• Proven track record of achieving objectives
• Excellent listening and comprehension skills with attention to detail
• Ability to develop mastery of product knowledge and application process details
• Strong desire to win in the marketplace and achieve excellent results against challenging goals
• Experience in Sales a plus

AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers. Today, we do this for the US insurance industry. Our amazing team of over 400 talented and successful professionals uses Internet marketing to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been remarkable. We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked Top 10 Best Places to Work in Austin for 2017 and 2018, as well as Austin’s Fast 50 Awards. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in AWL’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.