Licensed Optician: Precision Eyewear & Elite Customer Care

LensCrafters; New York (NY); On-site; USD 34,000 - 54,000; Full time

Job summary

LensCrafters in New York seeks a Licensed Optician to deliver brand value and provide legendary service while crafting high-quality eyewear. You will fit glasses, record measurements, and ensure accuracy meeting standards and customer needs.

You will lead with optical knowledge, support team, and use technology such as iPad/tablet and POS to enhance the in-store experience. A HS diploma, state licensure, and optical dispensing experience are required; strong math and fashion awareness preferred.

Qualifications

• High School graduate or equivalent.
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Responsibilities

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Acts as a leader in optical acumen
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
• Assists team with complex product needs & prescriptions
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
• Ability to multi-task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs & competencies
• Take pride in store appearance, help to keep store clean, attractive & organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement & results
• Adhere to company policies & procedure, including discounts, promotions & inventory management

Skills

Customer service

Communication

Team building

Math skills

Fashion awareness

Selling skills

Tech-savvy

Education

High School graduate or equivalent

Tools

iPad/tablet

POS systems

Computers

Calculators

Job description

LensCrafters in New York seeks a Licensed Optician to deliver brand value and provide legendary service while crafting high-quality eyewear. You will fit glasses, record measurements, and ensure accuracy meeting standards and customer needs.

You will lead with optical knowledge, support team, and use technology such as iPad/tablet and POS to enhance the in-store experience. A HS diploma, state licensure, and optical dispensing experience are required; strong math and fashion awareness preferred.