Licensed Optician - Middleburg Heights, OH - LensCrafters

EssilorLuxottica; Parma (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica is hiring a Licensed Optician in Parma, Ohio, to deliver exceptional customer service and ensure high-quality eyewear. In this full-time role, you'll manage customer needs, fit glasses, and work with advanced technology. The ideal candidate has a high school diploma, state licensure, and optical dispensing experience. Additional perks include competitive pay, health care, retirement savings, and employee discounts. Join our team to help create a premier vision care destination.

Qualifications

• High School graduate or equivalent.
• State licensure is required.
• Strong customer service skills: communicator, listener & team builder.
• Familiarity with POS, computers & calculators.

Responsibilities

• Welcome all customers and set expectations.
• Custom fit glasses & place prescriptions in lenses.
• Take & record measurements; adjust eyewear accurately.
• Manage time with competing priorities.

Skills

Customer service skills

Optical dispensing experience

Basic math skills

Sales skills

Education

High School graduate or equivalent

State licensure

Tools

POS systems

Computers

Calculators

Job description

Requisition ID: 914637
Store #: 000249 LensCrafters
Position: Full-Time
Total Rewards:Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight, because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high‑quality eyewear that exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Welcome all customers, set expectations with customers
• Custom fit glasses & precisely place prescription in lenses
• Act as a leader in optical acumen
• Take & record measurements; accurately adjust or fit eyewear with attention to detail, ensuring finished eyewear meets standards & customer needs
• Assist team with complex product needs & prescriptions
• Use technology accurately and thoroughly despite time pressure & customer volume; demonstrate exceptional product knowledge and effective use of appropriate tools
• Proactively explore root causes of issues, forward‑think solutions, and ensure customers are satisfied & expectations exceeded in a solution‑driven manner
• Multi‑task, prioritize & manage time with competing priorities
• Strive to achieve exceptional results on brand KPIs & competencies
• Take pride in store appearance; help keep the store clean, attractive & organized
• Inform management of safety opportunities; demonstrate safe work practices
• Be resourceful, self‑motivated, and committed to continual learning, improvement & results
• Adhere to company policies & procedures, including discounts, promotions & inventory management

BASIC QUALIFICATIONS

• High School graduate or equivalent
• State licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales skills – ability to use & carry an iPad/tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

PREFERRED QUALIFICATIONS

• Previous customer service & retail experience

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, nationality, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.