Licensed Optician — Frame & Lens Specialist

Visionworks of America, Inc.; City of Kingston (NY); On-site; USD 34,000 - 51,000; Full time

Job summary

Visionworks of America, Inc. is seeking an Optical Associate in New York to help customers select frames and lenses based on prescriptions and lifestyle needs. You will interpret prescriptions, verify order accuracy with the lab and optometrist, and guide patients through lens and frame options.

You will uphold HIPAA and privacy policies, maintain a clean dispensing area, and participate in ongoing training. The role emphasizes customer service, accurate pricing, and regulatory compliance.

Qualifications

• Must have state licensure for ophthalmic dispensing.
• Ability to explain optical products and services.
• Proficient in analyzing prescriptions and assisting patients.

Responsibilities

• Assist customers in frame and lens selection.
• Ensure social distancing and hygiene protocols are followed.
• Provide accurate product information on frames, lenses and services.
• Inform customers about insurance benefits and charges.
• Use SERVE sales process to identify needs and recommend lenses.
• Interpret prescriptions and coordinate with Lab and Optometrist.
• Sell, fit and dispense frames and accessories with accurate measurements.
• Maintain a clean, orderly dispensing area.
• Ensure accurate customer pricing.
• Maintain license requirements per state guidelines.
• Provide guidance to Apprentices where applicable.
• Adhere to HIPAA and privacy policies.
• Participate in training and departmental goals.
• Maintain cleanliness of equipment and workstations.
• Accept additional responsibilities as business needs change.

Skills

Frame selection

Prescription interpretation

Customer service

HIPAA compliance

SERVE process

Education

High School Diploma

Job description

Visionworks of America, Inc. is seeking an Optical Associate in New York to help customers select frames and lenses based on prescriptions and lifestyle needs. You will interpret prescriptions, verify order accuracy with the lab and optometrist, and guide patients through lens and frame options.

You will uphold HIPAA and privacy policies, maintain a clean dispensing area, and participate in ongoing training. The role emphasizes customer service, accurate pricing, and regulatory compliance.