Licensed Optician: Frame Fit & Vision Care Expert

LensCrafters; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Cleveland, OH seeks a Licensed Optician to deliver legendary customer service and craft high‑quality eyewear. You will set expectations, assist with measurements, and use technology to ensure precise fittings while upholding LensCrafters standards.

The role emphasizes accuracy, teamwork, and a proactive approach to helping customers find the best eyewear solutions in a fast-paced retail setting.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail.
• Ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume.
• Exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, customer satisfaction.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Communication

Attention to detail

Teamwork

Sales skills

Technology savvy

Numerical skills

Education

High School diploma

State Licensure

Optical dispensing experience

Tools

iPad/tablet

POS system

Calculators

Job description

LensCrafters in Cleveland, OH seeks a Licensed Optician to deliver legendary customer service and craft high‑quality eyewear. You will set expectations, assist with measurements, and use technology to ensure precise fittings while upholding LensCrafters standards.

The role emphasizes accuracy, teamwork, and a proactive approach to helping customers find the best eyewear solutions in a fast-paced retail setting.