Licensed Optician: Expert Eyewear & Service Leader

EssilorLuxottica; Burlington (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Licensed Optician to deliver exceptional customer service and craft high-quality eyewear. You will fit, measure, and adjust lenses precisely while guiding customers through their eyewear choices in a fast-paced retail setting.

Join a team that values accuracy, technology use, and continuous learning, with opportunities for career growth in a global vision care leader.

Qualifications

• High School graduate or equivalent.
• State licensure as an Optician.
• Optical dispensing experience.
• Strong customer service skills.
• Knowledge of current store merchandise.
• Strong math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Communication

Team player

Selling skills

Tech savvy

Education

State Licensure for Optician

Tools

POS system

iPad/tablet

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Licensed Optician to deliver exceptional customer service and craft high-quality eyewear. You will fit, measure, and adjust lenses precisely while guiding customers through their eyewear choices in a fast-paced retail setting.

Join a team that values accuracy, technology use, and continuous learning, with opportunities for career growth in a global vision care leader.