Licensed Optician: Craft Eyewear & Vision Care

EssilorLuxottica; Mentor, Northern (OH, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

LensCrafters in Mentor, OH is seeking a Licensed Optician to join our team and deliver exceptional eyewear and customer service. You will fit glasses, place prescriptions precisely, and leverage technology to assist customers with vision needs.

The role emphasizes accurate measurements, product knowledge, and a proactive approach to customer satisfaction in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Communication

Math skills

Selling skills

iPad/tablet use

POS familiarity

Education

High School diploma

State Licensure

Optical dispensing experience

Job description

LensCrafters in Mentor, OH is seeking a Licensed Optician to join our team and deliver exceptional eyewear and customer service. You will fit glasses, place prescriptions precisely, and leverage technology to assist customers with vision needs.

The role emphasizes accurate measurements, product knowledge, and a proactive approach to customer satisfaction in a fast-paced retail environment.