Licensed Optician - Cambridge, MA - LensCrafters

Luxottica; Cambridge (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in vision care is seeking a Licensed Optician to join its dynamic team in Cambridge. In this role, you will be at the forefront of providing exceptional customer service, helping customers find the perfect eyewear solutions. You'll utilize your optical expertise to ensure that every pair of glasses is custom-fitted and meets high-quality standards. This position offers a unique opportunity to develop your skills in a supportive environment while contributing to a company that values quality and customer satisfaction. If you are passionate about helping others and have a keen eye for detail, this role is a perfect fit for you.

Benefits

Health Care Benefits

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus Plan

Qualifications

• High School diploma and state licensure are required.
• Experience in optical dispensing and strong customer service skills are essential.

Responsibilities

• Welcome customers and set expectations for their experience.
• Custom fit glasses and ensure eyewear meets customer needs.

Skills

Customer Service Skills

Optical Dispensing Experience

Strong Basic Math Skills

Selling Skills

Knowledge of Current Fashion Trends

Communication Skills

Problem-Solving Skills

Education

High School Graduate or Equivalent

State Licensure

Tools

iPAD/Tablet

POS Systems

Computers

Calculators

Job description

Licensed Optician - Cambridge, MA - LensCrafters

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high-quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

1. Welcome all customers, set expectations with customers
2. Custom fit glasses & precisely place prescription in lenses
3. Acts as a leader in optical acumen
4. Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
5. Assists team with complex product needs & prescriptions
6. Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
7. Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
8. Ability to multi-task, prioritize & manage time with competing priorities
9. Strive to achieve exceptional results on Brand KPIs & competencies
10. Take pride in store appearance, help to keep store clean, attractive & organized
11. Inform management of safety opportunities; demonstrates safe work practices
12. Resourceful, self-motivated with a desire for continual learning, improvement & results
13. Adhere to company policies & procedure, including discounts, promotions & inventory management

BASIC QUALIFICATIONS

1. High School graduate or equivalent
2. State Licensure
3. Optical dispensing experience
4. Strong customer service skills: communicator, listener & team builder
5. Knowledge of current store merchandise
6. Strong basic math skills
7. Awareness of current fashion trends
8. Selling skills – ability to use & carry an iPAD/tablet
9. Familiarity with POS, computers & calculators
10. Embrace new technology & change

PREFERRED QUALIFICATIONS

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.