Licensed Optical Supervisor - Hendersonville, TN

Warby Parker; Hendersonville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Warby Parker is expanding with a new store and seeks an Optical Supervisor to lead our in-house optical team. You will assist customers, take measurements, fit eyewear, and ensure products meet standards with precision.

You will also lead the Optical team, mentor staff, and uphold store operations with a focus on delivering exceptional customer experiences.

Qualifications

• Licensed dispensing optician or ABO-certified required.
• Experience measuring, fitting, and adjusting eyewear.
• Strong customer service and product knowledge demanded.

Responsibilities

• Work directly with customers to meet eyewear needs.
• Take and record measurements, adjust and fit eyewear with accuracy.
• Ensure finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Lead and mentor store team, foster positive culture and operations.

Skills

Customer service

Eyewear fitting

Measurement skills

Optical terminology

Education

Licensed dispensing optician

Job description

New Store OpeningWarby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. In this role, you'll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you're helping longtime WarbyParker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how our glasses are made.) Acting as a keyholder to the store, you'll help open and close up shop as well as maintain internal operations. As a leader of the team, you'll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who's eager to help Warby Parker grow. Sound like your cup of tea? Read on!

New Store OpeningWarby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. In this role, you'll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you're helping longtime WarbyParker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how our glasses are made.) Acting as a keyholder to the store, you'll help open and close up shop as well as maintain internal operations. As a leader of the team, you'll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who's eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you'll do

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Who you are

• A licensed dispensing optician in states that require a license or an ABO-certified