Licensed Optical Manager - Lithia Crossing

Warby Parker; Brandon (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Employee Assistance Program (EAP)

Employee Stock Purchase Plan

Free eyewear

Paid sick leave

Job summary

Warby Parker is searching for an Optical Manager in Brandon, Florida. The successful candidate will lead a team of opticians, ensuring excellent customer service and adherence to optical standards. Responsibilities include assisting customers, managing staff, and maintaining operational excellence. Candidates must be licensed or certified opticians with management experience. The position offers competitive compensation and a comprehensive benefits package, including health insurance and stock purchase plans.

Qualifications

• Licensed dispensing optician with 2+ years management experience.
• A strong leader and mentor committed to optical standards.
• Ability to communicate technical terms clearly to customers.

Responsibilities

• Assist customers with their eyewear needs.
• Manage a team of opticians and staff.
• Ensure high service standards and customer satisfaction.

Skills

Leadership

Customer Service

Professionalism

Detail-oriented

Effective communication

Education

Licensed dispensing optician or ABO-certified optician

Job description

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in‑house Optical team. In this role, you will use your professional skill set and product expertise to create incredible experiences for customers, whether they are long‑time fans or first‑time wearers, and leave them excited and confident about our glasses.

What you’ll do

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Manage a team of opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase loyalty and engagement
• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employee engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Who you are

• A licensed dispensing optician in states that require a license (or an ABO‑certified optician in non‑licensing states) who has held a management position for 2+ years
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Someone who can operate with a high sense of professionalism and open‑mindedness when making decisions on behalf of the team
• A passionate individual about the eyewear and retail industries
• A clear and effective communicator who can break down technical terms for customers to easily understand
• Dedicated to going above and beyond to make customers and teammates happy
• Detail‑oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast‑paced, ever‑changing work environment
• Someone who takes your work very seriously, yet maintains a sense of humor
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Compensation

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes a competitive base salary or hourly rate and variable compensation for eligible employees. Final compensation is thoughtfully determined by a variety of factors, including your qualifications, experience, internal equity, and market data. Non‑exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

Full‑time employee benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement SupportOptical Education Reimbursement
• Free eyewear

Part‑time employee benefits

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.