Licensed Mortgage Associate

Phmloans; New York (NY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement planning

Training programs and continuing education support

Job summary

A respected mortgage lender in New York is seeking a Licensed Mortgage Associate to join their team. This role involves enhancing customer experiences by managing client relationships, ensuring document accuracy, and coordinating closing activities. The ideal candidate will have strong communication skills, a detail-oriented mindset, and the desire to grow in the mortgage industry. This position offers generous compensation, professional development opportunities, and a supportive workplace culture that values work-life balance.

Qualifications

• Current NMLS Mortgage Loan Originator License or ability to obtain within 90 days.
• Strong understanding of mortgage products, processes, and regulatory standards.
• Previous customer service experience, preferably in mortgage or financial services.

Responsibilities

• Serve as a trusted point of contact for clients.
• Guide borrowers through document collection and ensure submissions.
• Create promotional materials and analyze market trends.
• Conduct preliminary loan file reviews and ensure compliance.
• Coordinate with various stakeholders for closing activities.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

Collaboration

Education

High school diploma or equivalent

Bachelor’s degree in finance or business preferred

Tools

Microsoft Office Suite

CRM software

Encompass loan origination software

Job description

Launch Your Mortgage Career with Purpose

Your Role, Your Impact

Join our dynamic team as a Licensed Mortgage Associate and become the backbone of exceptional customer experiences in the mortgage industry. This role perfectly balances administrative excellence with sales support, offering hands‑on experience across every aspect of the mortgage process while building the foundation for your long‑term career success.

What You’ll Do

Customer Experience Excellence

Client Relationship Management: Serve as a trusted point of contact, responding to client inquiries and maintaining clear communication throughout the loan process.

Documentation Coordination: Guide borrowers through document collection, ensuring complete and accurate submissions that expedite approvals.

Follow‑Up Excellence: Proactively communicate with customers, vendors, and stakeholders to keep files moving smoothly toward closing.

Problem Resolution: Address challenges quickly and professionally to maintain exceptional service standards.

Marketing Development: Create compelling promotional materials and sales literature that drive business growth.

Market Intelligence: Analyze market trends and identify potential customers to expand the sales pipeline.

Lead Generation: Support marketing initiatives that attract new business opportunities.

Team Collaboration: Provide essential support to assigned Mortgage Consultants, enhancing their productivity and client relationships.

Operations & Compliance

File Management: Conduct preliminary loan file reviews to ensure compliance with investor guidelines and approval criteria.

Document Processing: Order and review credit reports, appraisals, condo questionnaires, and other essential property documents.

Quality Assurance: Review borrower documentation for accuracy and completeness, including pay stubs, bank statements, and tax documents.

Regulatory Compliance: Maintain strict adherence to industry regulations and federal/state law requirements.

Closing Coordination

Timeline Management: Perform follow‑up tasks necessary to meet critical closing deadlines.

Stakeholder Communication: Coordinate with title companies, insurance providers, and closing departments.

Post‑Closing Support: Conduct follow‑up activities to ensure customer satisfaction and identify future opportunities.

Loan Origination

Loan Origination: Originate residential mortgage loans as business needs require.

What You Bring

Professional Foundation

• High school diploma or equivalent (Bachelor’s degree in finance or business preferred)
• Current NMLS Mortgage Loan Originator License (or ability to obtain within 90 days of hire)
• Previous customer service experience, preferably in mortgage or financial services
• Strong understanding of mortgage products, processes, and regulatory standards

Technical Skills

Software Proficiency: Advanced Microsoft Office Suite skills and CRM software experience.

Industry Systems: Experience with Encompass loan origination software strongly preferred.

Digital Fluency: Comfortable with technology and able to learn new systems quickly.

Data Management: Skilled in data entry, filing, and document management systems.

Professional Qualities

Communication Excellence: Outstanding written and verbal communication skills with diverse clientele.

Organizational Mastery: Exceptional attention to detail with ability to manage multiple concurrent tasks.

Team Collaboration: Works effectively both independently and as part of a collaborative team.

Deadline Focused: Thrives in fast‑paced environments while meeting critical deadlines.

Customer Centric: Genuine commitment to helping clients achieve their homeownership dreams.

Why Choose This Opportunity

Industry Foundation: Build comprehensive knowledge across all aspects of mortgage lending.

Skill Building: Develop both technical expertise and customer relationship management capabilities.

Growth Pathway: Clear advancement opportunities within our expanding organization.

Professional Network: Work alongside experienced mortgage professionals and industry leaders.

Competitive Compensation: Attractive hourly wage with performance recognition opportunities.

Complete Benefits Package: Health, dental, vision, retirement planning, and more.

Professional Development: Training programs and continuing education support.

Work‑Life Balance: Supportive workplace culture that values personal and professional success.

Meaningful Work: Play a crucial role in helping families achieve their homeownership goals.

Process Excellence: Contribute to streamlined operations that enhance customer experiences.

Industry Reputation: Represent a respected mortgage lender with a commitment to excellence.

Career Satisfaction: Build expertise in a stable, growing industry with strong career prospects.

Ready to Build Your Mortgage Career?

This role offers the perfect entry point for ambitious professionals looking to establish themselves in the mortgage industry. You'll gain comprehensive experience, build valuable relationships, and develop the expertise needed for long‑term career success.

What We’re Looking For: Detail‑oriented professionals who are passionate about customer service, eager to learn the mortgage business, and ready to contribute to a team that makes homeownership dreams come true.

Your Next Step: Join us and discover how your commitment to excellence can create exceptional experiences for homebuyers while building your own rewarding career in mortgage lending.

Prosperity Home Mortgage, LLC is an Equal Opportunity Employer and will consider applicants without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.