Licensed Mortgage Associate - Bilingual (English/Spanish)

Phmloans; Silver Spring (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement planning

Professional development programs

Job summary

Phmloans is seeking a Licensed Mortgage Associate in Silver Spring, MD. This full-time on-site role requires candidates to be bilingual in English and Spanish. As a key part of our team, you will enhance customer experience by managing client relationships and guiding them through the mortgage process. Ideal candidates will hold a high school diploma, have customer service experience, and possess strong communication skills. Competitive compensation and comprehensive benefits are offered.

Qualifications

• Must be bilingual in English and Spanish.
• Previous customer service experience, preferably in mortgage or financial services.
• Strong understanding of mortgage products and regulatory standards.

Responsibilities

• Serve as a trusted point of contact for clients.
• Guide borrowers through document collection and submissions.
• Coordinate with stakeholders to manage the loan process and timeline.

Skills

Bilingual (English/Spanish)

Customer service experience

Communication skills

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree in finance or business (preferred)

NMLS Mortgage Loan Originator License

Tools

Microsoft Office Suite

CRM software

Encompass loan origination software

Job description

Licensed Mortgage Associate - Bilingual (English/Spanish)

Job Category: Mortgage

Requisition Number: LICEN011719

• Posted : April 28, 2026
• Full-Time
• On-site

Locations

12520 Prosperity Dr, Silver Spring, MD 20904, USA

Launch Your Mortgage Career with Purpose

Your Role, Your Impact

Must be bilingual (English/Spanish)

Join our dynamic team as a Licensed Mortgage Associate and become the backbone of exceptional customer experiences in the mortgage industry. This role perfectly balances administrative excellence with sales support, offering hands‑on experience across every aspect of the mortgage process while building the foundation for your long‑term career success.

What You'll Do

Customer Experience Excellence

• Client Relationship Management: Serve as a trusted point of contact, responding to client inquiries and maintaining clear communication throughout the loan process
• Documentation Coordination: Guide borrowers through document collection, ensuring complete and accurate submissions that expedite approvals
• Follow‑Up Excellence: Proactively communicate with customers, vendors, and stakeholders to keep files moving smoothly toward closing
• Problem Resolution: Address challenges quickly and professionally to maintain exceptional service standards

Marketing Development

• Marketing Development: Create compelling promotional materials and sales literature that drive business growth
• Market Intelligence: Analyze market trends and identify potential customers to expand the sales pipeline
• Lead Generation: Support marketing initiatives that attract new business opportunities

Team Collaboration

• Team Collaboration: Provide essential support to assigned Mortgage Consultants, enhancing their productivity and client relationships

Operations & Compliance

• File Management: Conduct preliminary loan file reviews to ensure compliance with investor guidelines and approval criteria
• Document Processing: Order and review credit reports, appraisals, condo questionnaires, and other essential property documents
• Quality Assurance: Review borrower documentation for accuracy and completeness, including pay stubs, bank statements, and tax documents
• Regulatory Compliance: Maintain strict adherence to industry regulations and federal/state law requirements

Closing Coordination

• Timeline Management: Perform follow‑up tasks necessary to meet critical closing deadlines
• Stakeholder Communication: Coordinate with title companies, insurance providers, and closing departments
• Post‑Closing Support: Conduct follow‑up activities to ensure customer satisfaction and identify future opportunities

Loan Origination: Originate residential mortgage loans as business needs require

What You Bring

Professional Foundation

• High school diploma or equivalent (Bachelor's degree in finance or business preferred)
• Current NMLS Mortgage Loan Originator License (or ability to obtain within 90 days of hire)
• Previous customer service experience, preferably in mortgage or financial services
• Strong understanding of mortgage products, processes, and regulatory standards

Technical Skills

• Software Proficiency: Advanced Microsoft Office Suite skills and CRM software experience
• Industry Systems: Experience with Encompass loan origination software strongly preferred
• Digital Fluency: Comfortable with technology and able to learn new systems quickly
• Data Management: Skilled in data entry, filing, and document management systems

Professional Qualities

• Communication Excellence: Outstanding written and verbal communication skills with diverse clientele
• Organizational Mastery: Exceptional attention to detail with ability to manage multiple concurrent tasks
• Team Collaboration: Works effectively both independently and as part of a collaborative team
• Deadline Focused: Thrives in fast‑paced environments while meeting critical deadlines
• Customer Centric: Genuine commitment to helping clients achieve their homeownership dreams

Why Choose This Opportunity

• Industry Foundation: Build comprehensive knowledge across all aspects of mortgage lending
• Skill Building: Develop both technical expertise and customer relationship management capabilities
• Growth Pathway: Clear advancement opportunities within our expanding organization
• Professional Network: Work alongside experienced mortgage professionals and industry leaders
• Competitive Compensation: Attractive hourly wage with performance recognition opportunities
• Complete Benefits Package: Health, dental, vision, retirement planning, and more
• Professional Development: Training programs and continuing education support
• Work‑Life Balance: Supportive workplace culture that values personal and professional success
• Meaningful Work: Play a crucial role in helping families achieve their homeownership goals
• Process Excellence: Contribute to streamlined operations that enhance customer experiences
• Industry Reputation: Represent a respected mortgage lender with a commitment to excellence
• Career Satisfaction: Build expertise in a stable, growing industry with strong career prospects

Ready to Build Your Mortgage Career?

This role offers the perfect entry point for ambitious professionals looking to establish themselves in the mortgage industry. You'll gain comprehensive experience, build valuable relationships, and develop the expertise needed for long‑term career success.

What We're Looking For: Detail‑oriented professionals who are passionate about customer service, eager to learn the mortgage business, and ready to contribute to a team that makes homeownership dreams come true.

Your Next Step: Join us and discover how your commitment to excellence can create exceptional experiences for homebuyers while building your own rewarding career in mortgage lending.

Prosperity Home Mortgage, LLC is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service, or other non‑merit based factors and characteristics protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.