Licensed Life and Health Insurance Specialist

MCI; Nashville (TN); Remote; USD 40,000 - 60,000; Full time

Job summary

MCI, a leading BPO company, is seeking a Licensed Life and Health Insurance Specialist to provide exceptional customer service and assist clients with healthcare options and insurance policies. This full-time remote position requires a valid healthcare insurance license and excellent communication skills. Join MCI to contribute to a trusted industry partner and help clients navigate their insurance needs.

Qualifications

• High school diploma or GED required.
• Valid Healthcare Insurance License is mandatory.
• Previous call center experience preferred.

Responsibilities

• Provide information about healthcare options and insurance policies to customers.
• Assist customers in selecting appropriate insurance policies based on their needs.
• Ensure compliance with insurance regulations and company policies.

Skills

Communication

Organizational skills

Interpersonal skills

Analytical skills

Problem-solving skills

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office Suite

Job description

Licensed Life and Health Insurance Specialist

Join to apply for the Licensed Life and Health Insurance Specialist role at MCI

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, establishing ourselves as a trusted industry partner.

Work Location: Remote Work-at-Home

Job Type: Full-Time

Responsibilities

• Provide information about healthcare options and insurance policies to customers.
• Assist customers in selecting appropriate insurance policies based on their needs.
• Engage with customers to understand requirements and offer suitable solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries about coverage, benefits, claims, and other insurance-related topics.
• Maintain accurate customer records and documentation.
• Stay updated on changes in insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets and business goals.
• Address customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service delivery.
• Participate in ongoing training to maintain licensure and enhance skills.

Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office Suite.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical, problem-solving skills, and ability to multitask.
• Ability to work efficiently in a fast-paced environment.
• Dependable in completing tasks and maintaining attendance.

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds.
• Two 21