Licensed Life and Health Insurance Specialist

MCI; Jackson (MS); Remote; USD 40,000 - 60,000; Full time

Job summary

MCI, a leading BPO company, is seeking a Licensed Life and Health Insurance Specialist to provide exceptional customer service and assist clients with their insurance needs. This full-time remote position requires a valid healthcare insurance license and strong communication skills. Join a team committed to excellence and innovation in the insurance industry.

Qualifications

• High school diploma or GED required.
• Valid Healthcare Insurance License is mandatory.
• Call center experience preferred.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in selecting appropriate insurance policies.
• Ensure compliance with insurance regulations.

Skills

Communication

Organizational skills

Interpersonal skills

Problem-solving

Multitasking

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office suite

Job description

Licensed Life and Health Insurance Specialist

Join to apply for the Licensed Life and Health Insurance Specialist role at MCI

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Job Type: Full-Time
Work Location: Remote (Work-at-Home)

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Assist customers in selecting appropriate insurance policies based on their needs.
• Engage with customers to understand their requirements and offer suitable solutions.
• Ensure all activities comply with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries about coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer records and documentation.
• Stay updated on changes in insurance regulations, healthcare policies, and market trends.
• Promote insurance products and meet sales targets.
• Resolve customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and improve skills.

Qualifications

• High school diploma or GED
• Valid Healthcare Insurance License
• Preferred: Call center experience
• Proficient in Microsoft Office suite
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule, analytical and problem-solving skills
• Ability to multitask in a fast-paced environment
• Dependable in completing tasks and attendance

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds
• Two 21