Licensed Life and Health Insurance Specialist

MCI; Missouri; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading BPO company is looking for a Licensed Life and Health Insurance Specialist to educate customers on insurance policies. This full-time role involves assessing customer needs and providing tailored insurance solutions. The candidate must have a valid healthcare insurance license and strong communication skills.

Qualifications

• High school diploma or GED required.
• Must have a valid healthcare insurance license.
• Previous call center experience preferred.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Help customers choose appropriate insurance policies.
• Ensure compliance with regulations and company policies.

Skills

Communication

Organizational Skills

Interpersonal Skills

Analytical Skills

Multitasking

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office Suite

Job description

Licensed Life and Health Insurance Specialist

Join to apply for the Licensed Life and Health Insurance Specialist role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

Job Type: Full-Time

We are seeking a Licensed Life and Health Insurance Specialist who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. This role requires in-depth knowledge of various insurance products, the ability to assess customers' needs, and the expertise to effectively recommend and customize policies that meet those needs.

To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities:

• Provide information about healthcare options and insurance policies.
• Help customers choose appropriate insurance policies.
• Engage with customers to understand requirements and provide solutions.
• Ensure compliance with regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns with policies.
• Collaborate with team members and departments.
• Participate in ongoing training and professional development.

Candidate Qualifications:

• High school diploma or GED
• Valid Healthcare Insurance License
• Previous call center experience is preferred
• Proficient in Microsoft Office suite
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule, analytical skills, ability to multitask
• Dependable in completing assignments and attendance

Requirements:

• Wired Ethernet connection (minimum 20 Mbps download, 10 Mbps upload)
• Two 21