Licensed Insurance CSR — Customer Experience & Growth

AJ Abdelkhalek - State Farm Agency; Sunnyvale (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Base salary

Paid time off

Valuable experience

Growth opportunities

Job summary

AJ Abdelkhalek - State Farm Agency in Sunnyvale, CA is seeking a Licensed Customer Service Representative to join their team. The role requires an active Property and Casualty license and offers in-person service to clients, policy changes, billing questions, and claims assistance.

This position emphasizes value-based conversations and exceptional customer experience, with opportunities for growth within the office and a base salary, PTO, and professional development.

Qualifications

• Active Property and Casualty license required.
• Life and Health license required.
• Strong communication and customer service skills.
• Must be able to commute to Sunnyvale, CA; in-office position.

Responsibilities

• Establish relationships and follow up with customers.
• Provide prompt, accurate customer service for inquiries on coverage, eligibility, changes, transfers, billing and claims.
• Educate customers on insurance options using a needs-based approach.
• Maintain a strong work ethic and reliability.

Skills

Interpersonal skills

Communication skills

People oriented

Multitasking

Teamwork

Detail oriented

Problem solving

Customer service

Computer skills

Job description

AJ Abdelkhalek - State Farm Agency in Sunnyvale, CA is seeking a Licensed Customer Service Representative to join their team. The role requires an active Property and Casualty license and offers in-person service to clients, policy changes, billing questions, and claims assistance.

This position emphasizes value-based conversations and exceptional customer experience, with opportunities for growth within the office and a base salary, PTO, and professional development.