Licensed Health Insurance Specialist

MCI; Texas; Remote; USD 40,000 - 60,000; Full time

Job summary

MCI is seeking a Licensed Health Insurance Specialist to provide expert guidance to customers in selecting insurance policies. This full-time remote position requires a valid healthcare license and offers opportunities for professional growth in a supportive environment.

Qualifications

• High school diploma or GED required.
• Valid Healthcare Insurance License is mandatory.
• Previous call center experience preferred.

Responsibilities

• Educate customers on healthcare options and insurance policies.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service.

Skills

Communication

Organizational Skills

Interpersonal Skills

Multitasking

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office Suite

Job description

Join Our Team as a Licensed Health Insurance Specialist at MCI

We are seeking a dedicated Licensed Health Insurance Specialist to join our team at MCI. This role involves educating and guiding customers in selecting the best insurance policies to meet their needs. A valid health license is required.

Position Details:

• Type: Full-Time, Remote Work-at-Home

About MCI: MCI is a leading Business Process Outsourcing (BPO) company committed to excellence and innovation, providing tailored solutions to diverse clients.

Key Responsibilities:

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing suitable insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer records and documentation.
• Stay updated on changes in insurance regulations and healthcare policies.
• Promote insurance products to meet sales targets.
• Address customer concerns regarding their policies.
• Collaborate with team members for cohesive service delivery.
• Participate in ongoing training to maintain licensure and skills.

Candidate Qualifications:

• High school diploma or GED
• Valid Healthcare Insurance License
• Previous call center experience preferred
• Proficient in Microsoft Office Suite
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule and ability to multitask
• Ability to work efficiently in a fast-paced environment
• Dependability in completing tasks and attendance

Technical Requirements:

• Wired Ethernet connection (≥20 Mbps download, ≥10 Mbps upload)
• Two 21