Licensed Health Insurance Specialist

Mass Markets; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading BPO company as a Licensed Health Insurance Specialist in Nashville, TN. You'll educate customers on insurance options, ensure compliance, and deliver exceptional service. A valid health license is essential, along with strong communication and organizational skills. The role requires multitasking in a fast-paced environment, making it ideal for dependable candidates with a flexible schedule.

Qualifications

• Valid Healthcare Insurance License required.
• Previous call center experience preferred.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Ensure compliance with insurance regulations and company policies.

Skills

Communication

Organizational Skills

Problem-Solving

Interpersonal Skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Licensed Health Insurance Specialist role at Mass Markets.

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking an onsite licensed health insurance specialist responsible for educating and guiding customers in selecting suitable insurance policies. A valid health license is required.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other questions.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Address customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and skills.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office suite.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical, problem-solving skills, and multitasking ability.
• Ability to work efficiently in a fast-paced environment.
• Dependability in completing tasks and attendance.

Requirements

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21