Licensed HCP Specialist

Beltonene; Matthews (NC); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

401(k) with a 4% match

Health, Dental and Vision Insurance

Paid time off

Employee Assistance Program (EAP)

Job summary

A leading hearing care provider in Matthews, NC is seeking a full-time Hearing Care Specialist to assist patients with their hearing aids and evaluations. This role offers a rewarding opportunity in a patient-centered environment, requiring an active professional license. Additional responsibilities include conducting outreach programs, ensuring patient satisfaction, and meeting clinic goals. Benefits include health insurance, a 401(k) plan, and various paid time off options.

Qualifications

• Active professional license required.
• Experience in providing auditory rehabilitation.
• Skills in assessing patients for hearing issues.

Responsibilities

• Assist the Hearing Care Practitioner with patient care.
• Administer hearing evaluations and tests.
• Fit hearing aids and provide counseling to patients.

Skills

Active professional license

Customer service skills

Knowledge of hearing aids

Experience in patient care

Job description

Description

Beginning your Career in Hearing Care

Beginning your journey in the hearing care profession? This position is a great fit for building hands‑on experience and advancing your career.

This role offers a unique opportunity to make a meaningful impact by helping patients improve their hearing and overall quality of life. Although the position is non‑exempt, we prioritize work–life balance and provide a rewarding, patient‑centered environment. If you're looking for a fulfilling and purpose‑driven career path, this could be the ideal opportunity for you.

The Hearing Care Specialist position helps the Hearing Care Practitioner in the office manage the patients by helping them with their hearing aids, checking the hearing aids to see if they are working properly, are their hearing aids synced up to their phones, are they clean, do they need to be reprogrammed, and any other tasks to ensure the patients hearing aids are functioning properly. This role requires an active professional license; therefore, we are looking for licensed candidates.

Job Type: Full‑time

Base Pay: $24.04 an hour

Shift:

• 8‑hour shift from 9:00am – 5:00pm
• Monday to Friday

Location:

You will be traveling between two offices to assist the HCP. The schedule will alternate between working one day in the Mathews NC office and the next day in the Munroe, NC office. Each week, this will result in spending two days in one location and three days in the other.

Responsibilities:

• To assist the Hearing Care Practitioner with the patients after care.
• Assessing patients for possible hearing issues and related disorders.
• Administering hearing evaluations, tests, or examinations to patients to collect information on type and degree of impairment.
• Will fit hearing aids and provide auditory rehabilitation to all in need.
• Act as an ambassador in the community via outreach programs.
• Use Speech Mapping for Real‑Ear measurement.
• Obtain ear mold impressions when needed.
• Establish professional customer/employee/vendor relationships with a strong commitment to customer service.
• Counsel patients during and after the evaluation process.
• Meet the clinics monthly financial goals.
• Conducts prospecting.
• Insure conformance to vision, mission and values of the organization.

Benefits:

• 401(k) with a 4% match after 1 year
• Health, Dental and Vision Insurance
• FSA
• Life insurance
• Short‑ and Long‑Term Disability
• AFLAC
• 9 Paid Holidays
• Up to 10 days of paid time off in the first year
• Paid Birthday Day Off
• Pet Bereavement
• Monthly office bonuses if you reach your goal
• Employee Discount
• Employee Assistance Program (EAP)