Licensed Customer Service Representative- HYBRID

Davita Inc.; San Antonio (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading company in customer service is hiring for Licensed Customer Service Representatives in San Antonio, TX. This hybrid role demands a passion for helping small business owners with their insurance needs, offering a dynamic work environment and extensive training.

Benefits

Competitive hourly pay + incentive pay

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Employee Assistance Program

Qualifications

• Active Property & Casualty license required.
• Minimum 2 years of call center experience.

Responsibilities

• Deliver industry-leading service with prompt, one-call resolution.
• Handle inbound calls regarding policy updates and cancellation retention.

Skills

Multitasking

Customer Satisfaction

Education

Associate's degree

Bachelor's degree (preferred)

Job description

Job Title: Licensed Customer Service Representative Location: San Antonio TX
Workplace Type: Hybrid (Mon-Wed onsite, Thu-Fri remote after training)
Work Environment
* Training: Remote, Mon-Fri, 8:30 AM-5:00 PM CST
* Operating hours: 7:00 AM-9:00 PM ET (8.5-hour shifts)
* Highest staffing need: Start times between 9:00 AM-12:30 PM ET
Job Summary We are seeking enthusiastic and licensed customer service professionals to join our growing team. This hybrid role supports our Customer Support division and is ideal for individuals passionate about helping small business owners with their insurance needs.
Key Responsibilities
* Deliver industry-leading service with prompt, one-call resolution.
* Multitask across systems for documentation, call handling, and follow-ups.
* Foster a team-oriented culture focused on customer satisfaction and company growth.
* Handle inbound calls from existing clients regarding:
* Policy updates and changes
* Relationship growth opportunities
* Cancellation retention
* Autopay setup
* Timely entry of inbound leads

Required Qualifications
* Associate's degree in any field (Bachelor's preferred)
* Active Property & Casualty license
* Minimum 2 years of call center experience
Preferred Skills
* Experience in insurance sales
* Familiarity with:
* Professional liability
* Small business insurance
* Workers' compensation
* General liability
* Business Owners Policy (BOP)
* Commercial auto or umbrella policies

Why work here?
* Competitive hourly pay + incentive pay
* Pathway to insurance licensing and leadership roles
* Supportive, team-oriented, and laid-back culture-even remotely!
* Extensive onboarding and training support
* Opportunity to make a meaningful impact helping small business owners
Why This Role is Open Due to rapid business growth, we are expanding our team of licensed service representatives to meet increased demand.
*Pay and Benefits*
The pay range for this position is $21.50 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 23, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.