Licensed Customer Service Representative- HYBRID

TEKsystems; San Antonio (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a leading provider in IT services as a Licensed Customer Service Representative in San Antonio, TX. This hybrid role offers a dynamic work environment where you will support small business owners with insurance needs, ensuring customer satisfaction through effective communication and service excellence.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Paid Time Off (PTO)

Pathway to insurance licensing

Qualifications

• Active Property & Casualty license required.
• Minimum 2 years of call center experience.

Responsibilities

• Deliver industry-leading service with one-call resolution.
• Handle inbound calls regarding policy updates and client needs.

Skills

Customer service

Multitasking

Education

Associate’s degree

Bachelor’s degree (preferred)

Job description

Licensed Customer Service Representative- HYBRID

Join to apply for the Licensed Customer Service Representative- HYBRID role at TEKsystems

Licensed Customer Service Representative- HYBRID

3 days ago Be among the first 25 applicants

Join to apply for the Licensed Customer Service Representative- HYBRID role at TEKsystems

Job Title: Licensed Customer Service Representative

Location: San Antonio TX

Workplace Type: Hybrid (Mon–Wed onsite, Thu–Fri remote after training)

Work Environment

• Training: Remote, Mon–Fri, 8:30 AM–5:00 PM CST
• Operating hours: 7:00 AM–9:00 PM ET (8.5-hour shifts)
• Highest staffing need: Start times between 9:00 AM–12:30 PM ET
  
  
  

Job Summary

We are seeking enthusiastic and licensed customer service professionals to join our growing team. This hybrid role supports our Customer Support division and is ideal for individuals passionate about helping small business owners with their insurance needs.

Key Responsibilities

• Deliver industry-leading service with prompt, one-call resolution.
• Multitask across systems for documentation, call handling, and follow-ups.
• Foster a team-oriented culture focused on customer satisfaction and company growth.
• Handle inbound calls from existing clients regarding:
• Policy updates and changes
• Relationship growth opportunities
• Cancellation retention
• Autopay setup
• Timely entry of inbound leads
  

Required Qualifications

• Associate’s degree in any field (Bachelor’s preferred)
• Active Property & Casualty license
• Minimum 2 years of call center experience
  
  
  

Preferred Skills

• Experience in insurance sales
• Familiarity with:
• Professional liability
• Small business insurance
• Workers’ compensation
• General liability
• Business Owners Policy (BOP)
• Commercial auto or umbrella policies
  

Why work here?

• Competitive hourly pay + incentive pay
• Pathway to insurance licensing and leadership roles
• Supportive, team-oriented, and laid-back culture—even remotely!
• Extensive onboarding and training support
• Opportunity to make a meaningful impact helping small business owners
  
  
  

Why This Role is Open

Due to rapid business growth, we are expanding our team of licensed service representatives to meet increased demand.

Pay And Benefits

The pay range for this position is $21.50 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 23, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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