Licensed Client Services & Processing Specialist

Central Choice Financial; Brainerd (MN); On-site; USD 52,000 - 65,000; Full time

Job summary

Central Choice Financial is seeking a Licensed Client Services Associate to deliver a warm, professional client experience at the door and behind the scenes for advisors. This role blends front-office client service with licensed investment operations in a growing financial planning practice.

You’ll be the first point of contact, handling client greetings, scheduling, filing, and paperwork while supporting advisors and custodians to ensure smooth, accurate service across all client interactions.

Qualifications

• Active FINRA securities licenses or ability to obtain licensing.
• Excellent communication and interpersonal skills.
• Strong computer and Microsoft Office skills.
• Outstanding organizational and time management abilities.

Responsibilities

• Greet clients and create an exceptional office experience.
• Answer phones and assist clients with professionalism and care.
• Schedule appointments and manage advisor calendars.
• Prepare meeting materials and client paperwork.
• Process investment account paperwork and maintenance requests.
• Assist with account openings, transfers, beneficiary updates, and money movements.
• Track investment business from submission through completion.
• Communicate with custodians, clients, and advisors regarding outstanding items.
• Maintain accurate client records within the CRM and other systems.
• Support office operations and collaborate with teammates across departments.

Skills

Active FINRA licenses

Excellent communication

Microsoft Office skills

Organizational & time management

Tools

Redtail CRM

Job description

Salary: Competitive, based on experience

Join a Team That Puts People First

At Central Choice Financial, we believe financial planning is about more than numbers. It's about relationships. Our team is passionate about helping individuals and families make confident financial decisions while providing exceptional service every step of the way.

We're looking for a Licensed Client Services Associate who enjoys building relationships, thrives in a fast-paced environment, and takes pride in providing an outstanding client experience. This unique role combines front-office client service with licensed investment operations, making it an excellent opportunity for someone who enjoys variety and wants to play an important role in a growing financial planning practice.

What You'll Do

As the first person clients see when they walk through our doors, you'll create a warm and professional first impression while also supporting our advisors behind the scenes.

Your responsibilities will include:

• Greeting clients and creating an exceptional office experience
• Answering phones and assisting clients with professionalism and care
• Scheduling appointments and managing advisor calendars
• Preparing meeting materials and client paperwork
• Processing investment account paperwork and account maintenance requests
• Assisting with account openings, transfers, beneficiary updates, and money movement requests
• Tracking investment business from submission through completion
• Communicating with custodians, clients, and advisors regarding outstanding items
• Maintaining accurate client records within the CRM and other internal systems
• Supporting office operations and collaborating with teammates across departments

What We’re Looking For

We're seeking someone who is:

• Friendly, welcoming, and enjoys helping others
• Highly organized with exceptional attention to detail
• Able to prioritize multiple tasks while maintaining accuracy
• Comfortable working both independently and as part of a collaborative team
• Professional, dependable, and committed to providing outstanding client service
• Eager to learn and continuously improve

Qualifications

Required

• Active FINRA securities licenses (or ability to obtain required licensing)
• Excellent communication and interpersonal skills
• Strong computer and Microsoft Office skills
• Outstanding organizational and time management abilities

Preferred

• Experience working in financial services
• Experience processing investment or advisory business
• Familiarity with Redtail CRM or similar client management systems
• Knowledge of brokerage, advisory, and annuity products

Why Join Central Choice Financial?

We're proud to offer more than just a job. We offer an opportunity to build a meaningful career with a supportive team that genuinely enjoys working together.

Our team values:

• Exceptional client service
• Integrity and professionalism
• Teamwork and collaboration
• Continuous learning and growth
• Positive attitudes and mutual respect

If you're looking for a role where you can make a difference every day while continuing to grow professionally, we'd love to hear from you.