Licensed ACA Customer Service Agent - In-Office, FL

Automatic Data Processing, Inc.; Fort Lauderdale (FL); Vor Ort; USD 28.000 - 41.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Matching

Career development opportunities

Annual Company Events

Zusammenfassung

Alliance National Health, Fort Lauderdale, is seeking a Licensed ACA Customer Service Agent to handle inbound calls from enrolled clients and support outbound campaigns. You will explain benefits, resolve inquiries, and assist with enrollment-related updates.

The position requires a Florida 215 license, strong communication skills, and the ability to multitask in a fast-paced, in-office environment. Competitive benefits and seasonal peak work periods included.

Qualifikationen

• Experience in health insurance call centers or related roles.
• Florida 215 license active; additional state licenses a bonus.
• Excellent written and verbal communication; clear information delivery.

Aufgaben

• Handle inbound calls from enrolled clients and assist with outbound campaigns.
• Explain policies, benefits, and coverage clearly to members.
• Assist with payments, IDs, and updating application details.
• Support with document uploads and outreach for missing items.
• Participate in outbound welcome calls and OE campaigns.

Kenntnisse

Call center experience

Active Florida 215 license

Strong communication skills

Detail oriented

Multitasking

Sales oriented

Jobbeschreibung

Alliance National Health, Fort Lauderdale, is seeking a Licensed ACA Customer Service Agent to handle inbound calls from enrolled clients and support outbound campaigns. You will explain benefits, resolve inquiries, and assist with enrollment-related updates.

The position requires a Florida 215 license, strong communication skills, and the ability to multitask in a fast-paced, in-office environment. Competitive benefits and seasonal peak work periods included.