License and Applications Analyst

CT; Hartford (CT); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Telework eligibility

Professional growth opportunities

Healthy work-life balance

Job summary

The State of Connecticut, Department of Consumer Protection is seeking a License and Applications Analyst in Hartford, CT. This role supports online licensing services, reviews license applications, and assists with process improvements across multiple license types.

Located at 450 Columbus Blvd, Hartford, this full-time hybrid position may require occasional evenings or weekends, with eligibility for telework under the Telework Policy. Strong analytical and communication skills are essential.

Qualifications

• Five years of experience performing technical or complex clerical duties involving the review or processing of licenses, certifications or permits for a governmental regulatory agency or in a regulated industry.
• Ability to review applications for compliance with requirements and applicable statutes and regulations.
• Experience with online licensing systems and templates for licensing workflows.
• Strong written and oral communication and data reporting skills.

Responsibilities

• Review applications for compliance with requirements and regulations.
• Assist in creating and updating online licensing templates and applications.
• Post and maintain completed online applications daily.
• Respond to inquiries via email and phone from applicants and consumers.
• Interact with enforcement divisions for case work and background review.
• Compile reports related to initial and renewal applications.
• Complete FOI requests.

Skills

Licensing processes

Regulatory knowledge

Communication

Data analysis

Education

Bachelor's degree

Tools

E-Licensing system

Job description

Introduction

The State of Connecticut, Department of Consumer Protection (DCP), is accepting applications for the position of License and Applications Analyst in Hartford, CT.� The Department of Consumer Protection protects the public health, safety, and welfare of Connecticut citizens by assuring that only qualified, competent persons and businesses are licensed. The License Services Division is responsible for the intake of all initial and renewal applications for licensure.

WHAT WE OFFER

Visit our new State Employee Benefits Overview page!

Professional growth and development opportunities.

A healthy work/life balance to all employees.

POSITION HIGHLIGHTS

Full time, 40 hours per week

Monday through Friday

First shift, may demand occasional evening or weekend hours

Located at 450 Columbus Blvd in Hartford, CT�

This hybrid position is eligible to apply for telework, in accordance with the Telework Policy.

THE ROLE

The License and Applications Analyst will take direction from the Director and a Licensing Supervisor within the division and will support the online services currently offered by the division to its customers. This role will be involved in the processing and review of all applications for liquor brands. In addition, this position will assist higher level staff in the analysis of current practices and requirements for various license types. This analysis will lead to the creation, implementation, and maintenance of new online features and services related to licensing. The selected individual will need to be familiar with divisional processes, specific licensing requirements in addition to software functionality.

The purpose of this position is to fulfill divisional licensing needs in various license types administered by DCP. The Department handles almost 200 license types and issues 275,000 licenses annually. The Department handles 40,000 new applications and 205,000 renewal applications annually. The position would ensure all necessary requirements are met at time of application. This position would handle traditional paper applications in addition to online submissions.

This role is responsible for the following:

• Review applications for compliance with requirements and associated statutes and regulations.
• Assist higher level staff with creation and modification of application templates and associated online applications.
• Responsible for daily posting and maintenance of completed online applications.
• Respond to inquiries and provide assistance via email and phone to applicants and consumers.
• Interaction with Department enforcement divisions related to case work and background review.
• Compile various reports related to initial and renewal applications.
• Complete FOI requests

WHO WE ARE

The Department of Consumer Protection’s (DCP) protects the public and ensures a fair marketplace for businesses and consumers in Connecticut. Our mission is to ensure a fair, equitable, and safe marketplace for businesses and consumers in the industries we regulate by: Managing licenses, permits, and registrations across many regulated industries. Enforcing regulations in the industries we oversee without overburdening businesses that follow the law. Monitoring the marketplace to protect consumers from unfair business practices and unsafe products. Investigating consumer complaints.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of tasks involving the processing of license and registration applications in an agency with regulatory responsibility for specific industries or businesses.

EXAMPLES OF DUTIES

Assists in

administration of licensure, certification and/or permitting functions;

Reviews, evaluates and analyzes

factors and incidents impacting on regulatory responsibility including

applications for licensure, certification and proper permit authority for

compliance to relevant agency statutes, regulations, policies, procedures and

practices;

Processes initial and

renewal applications;�

Responds to mail,

telephone and personal inquiries from consumers, governmental agencies,

interested parties requesting information concerning entities regulated by

department;

Explains regulatory laws

and agency regulations to applicants, licensees and consumers;

Conducts research,

collects data and analyzes information relating to application review process;

Provides technical

assistance to clerical staff;

Authorizes issuance of

licenses, permits and/or certifications;

May participate in

public hearings concerning issuance, revocation or amendment of certificates,

licenses or permits;

May review documents and

related materials for criminal convictions and bankruptcy files;

Performs related duties

as required.

KNOWLEDGE, SKILL AND ABILITY

Knowledge of

relevant licensure,

certification or permit functions of regulated entities;

relevant regulated

industry operations, practices and procedures;

statistics;

Skills

interpersonal skills;

oral and written

communication skills;

Ability to

understand, interpret

and apply laws, regulations and other written materials pertaining to entities

regulated by department;�

research, analyze and

evaluate data and prepare comprehensive written reports;

utilize computer

software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of

experience performing technical or complex clerical duties involving the review

or processing of licenses, certifications or permits for a governmental

regulatory agency or in a regulated industry.

NOTE: For state employees this is interpreted at the level of Office Assistant.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted

for the General Experience on the basis of fifteen (15) semester hours

equalling one-half (1/2) year of experience to a maximum of four (4) years for

a Bachelor's degree.

Successful completion of

a Connecticut Careers Trainee program approved by the Department of

Administrative Services may be substituted for the General Experience.

PREFERRED QUALIFICATIONS

Experience in the administration of licensure, certification, and permitting functions pertaining to Department of Consumer Protection regulated activities in Connecticut.

Experience with the review and issuance of registrations for liquor brands.

Experience interacting with outside vendors, licensing agencies and divisions.

Experience using the Department’s E-Licensing system, including the functions, configurations, and procedural requirements needed for the issuance, tracking, and reporting of license, registration, and permits.

Experience creating and processing system workflows.

CONCLUSION

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196

of the Connecticut General Statutes, a job class is a position or group of

positions that share general characteristics and are categorized under a single

title for administrative purposes.� As such,

a job class is not meant to be all-inclusive of every task and/or

responsibility.

JOB FACTS

Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

This employer may participate in E-Verify and will provide the federal government with your form I-9 information to confirm work authorization.