Library Technician II, Technical Services

Community College of Baltimore County; Essex (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Community College of Baltimore County seeks a library assistant to manage circulation, reservations, check-ins/outs, and renewals for diverse users across campus and partner systems.

The role emphasizes customer service, operation of library technologies, and collaboration with ITS to ensure smooth access to resources and spaces. Experience in Sierra or SpringShare is a plus, with a strong focus on accurate records and user support.

Qualifications

• One year experience working in a library or related customer service role.
• Associate’s Degree in Library and Information Technology preferred.
• Experience with learning management software and library services platforms is a plus.

Responsibilities

• Assist library customers by reserving, checking-in, checking-out and renewing materials.
• Answer general questions and provide information on policies and programs; refer to librarians for research help.
• Operate library computers and public equipment; troubleshoot with ITS/vendor support.
• Process and maintain library materials; ship, route, and move items.
• Provide guidance to part-time associates and student workers.

Skills

Customer service

Microsoft Office

Team guidance

Education

Associate's Degree in Library and Information Technology

High School diploma/GED

Tools

Sierra library system

SpringShare

Job description

The purpose of this class is to facilitate borrowing, returning and reserving library materials for library customers, including faculty, staff, students and other library systems within Maryland, as well as support customer usage of library spaces and resources.

High School diploma/GED and three years’ experience working in a library, or Associate’s Degree and one year of experience working in a library.Associate’s Degree in Library and Information Technology preferred. One yearexperience working with computers and Microsoft Office software and applications required. Experience with learning management software and library services platforms such as Sierra and SpringShare are preferred. One year of customer service experience is preferred.

1. Assist library customers by reserving, checking-in, checking-out and renewing library materials.
2. Answer general questions and provide information on library policies, procedures and programs; refer customers needing additional research assistance to librarians.
3. Assist library customers with operating library computers, photocopiers, printers, scanners and other equipment provided for public use, including troubleshooting and working with college ITS and vendors to resolve issues.
4. Process and maintain library materials with attention to detail, accuracy, and in accordance with standard procedures. Ship, route, and move library materials.
5. Provide guidance to part-time associates and student workers.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

1. Manage records in the circulation, cataloging, and acquisitions module of the integrated library system.
2. Provide courteous, hands-on customer service to students needing assistance with educational learning technology, such as MyCCBC applications, Microsoft Office, other software used for completing schoolwork and accessing the college network.
3. Participate in print collection maintenance, such as inventory, shelf-reading, donation processing, and shifting.
4. Responsible for opening and closing the library as required and keeping the public service desk area neat and organized.
5. Contribute to creating and maintaining a quality academic library atmosphere that is welcoming, organized, well-kept, safe and most of all conducive to learning.
6. Support user experience and accessibility work for library resources and programs.
7. Support the continuous functioning of the library’s technology assets, including websites, software, and hardware resources.