Library Technician II- Denton

County of Davidson; Denton (NC); On-site; USD 47,802,720 - 60,889,920; Full time

Job summary

The County of Davidson is seeking a library assistant to provide customer support at the circulation desk and assist patrons with reference resources. The role includes registering patrons for cards, promoting new materials, and helping with teen and Summer Reading programming.

Candidates should have strong computer and research skills, knowledge of library operations, and the ability to communicate clearly. This on-site position involves collaboration with staff and outreach to the community.

Qualifications

• Must have strong computer and research skills.
• Knowledge of library operations, techniques, systems, tools and policies.
• Knowledge of library collection, including books and authors.
• Knowledge of age appropriate materials.
• Some knowledge of resources available for genealogical research.
• Some knowledge of fines and collection process.
• Ability to operate computers, automated systems and a variety of equipment.
• Ability to interpret library rules, procedures and policies.
• Ability to use library reference materials and develop resourceful search strategies using a variety of media.
• Ability to provide guidance and direction to the general public and instruct them in locating information to meet their needs.
• Ability to provide guidance to volunteers in basic library functions.
• Ability to communicate effectively, both orally and in writing.
• Ability to work collaboratively in a team environment, maintaining positive relationships with colleagues and community partners.
• Demonstrate willingness to support coworkers, contribute ideas, and adapt flexibly to various situations.
• Ability to establish and maintain effective relationships with patrons from a diverse population of people, vendors, other libraries, and the general public.

Responsibilities

• Check materials in and out at the circulation desk.
• Answer patrons' questions and assist with reference methods and resources.
• Register patrons for new or replacement cards.
• Promote new materials and rotate shelf displays.
• Assist with teen programming and Summer Reading events.
• Collaborate with local schools for outreach services.
• Maintain shelves and inventory; assist with book orders.
• Operate library computers and automated systems and a variety of equipment.

Skills

Computer skills

Research skills

Customer service

Communication

Teamwork

Reference services

Patron services

Education

Two-year degree or two years of college

Tools

Automated systems

Job description

$16.67 - $21.25Starting salary based on qualifications and experience.Job DescriptionPerforms routine work providing customer support to library patrons.Distinguishing Features of the ClassAn employee in this class is responsible for providing customer support in circulation and reference services. Work generally requires the employee to check materials in and out at the circulation desk and assist patrons with reference methods and resources. Work is performed under regular supervision of the Library Manager.Illustrative Examples of WorkWorks at the circulation desk checking materials in and out; answers telephones; and provides assistance to patronsNotifies patrons of overdue books and fines; collects fees and finesRegisters patrons for new or replacement cardsMaintains the inventory of patron requested items and may request materials for patronsPromotes new materials and determines when they rotate off the new shelvesAnswers patrons’ questions regarding reference materialRegisters patrons for computer usage and assists with computer applicationsAssists patrons in finding research materialsCounts the library’s nightly depositsShelves books and maintains shelves for accuracy and neatnessReviews and selects new materials for the teen areaMaintains current knowledge of young adult books and authors as well as trends in library servicesMaintains an inviting teen area with current displaysPlans, schedules, and performs programming for teen programming (7th-12th grade)Plans, schedules and performs Summer Reading programming for all teens (7th – 12th grade)Plans, schedules and facilitates TAB (Teen Advisory Board) meetings and events including yearly paradesCollaborates with local middle/high school(s) to perform outreach services including book check out and programmingAdheres to the department’s safety rules and regulationsMay open and/or close the libraryMay process donated and/or new materialsMay designate items for and coordinate book-sales; recruits and coordinates volunteersMay submit estimates and orders for supplies as well as maintain supply inventoryMay perform light clerical dutiesPerforms other related duties as requiredHelps to plan, market and implement library programmingAssists with library’s Internet presence, especially through social media outletsRecruitment and Selection GuidelinesKnowledge, Skills and AbilitiesMust have strong computer and research skillsSome knowledge of library operations, techniques, systems, tools and policies and proceduresKnowledge of library collection, including books and authorsKnowledge of age appropriate materialsSome knowledge of resources available for genealogical researchSome knowledge of fines and collection processAbility to operate computers, automated systems and a variety of equipment.Ability to interpret library rules, procedures and policiesAbility to use library reference materials and develop resourceful search strategies using a variety of mediaAbility to provide guidance and direction to the general public and instruct them in locating information to meet their needsAbility to provide guidance to volunteers in basic library functions.Ability to communicate effectively, both orally and in writingAbility to work collaboratively in a team environment, maintaining positive relationships with colleagues and community partners. Demonstrate willingness to support coworkers, contribute ideas, and adapt flexibly to various situationsAbility to establish and maintain effective relationships with patrons from a diverse population of people, vendors, other libraries, and the general publicPhysical RequirementsMust be able to physically perform the basic life operational support functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions.Must be able to perform medium work exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Must possess close visual acuity.Education and ExperienceGraduation with a two-year degree or two years of college and some experience working in a library providing support and assistance to patrons or related experience