Library Technical Supervisor

University of Central Florida; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking library team dedicated to enhancing student success and faculty excellence at a leading public research university. As a supervisor at the Access Services Desk, you will ensure seamless access to library resources while managing a dedicated team. This role combines strategic leadership with hands-on innovation, allowing you to shape the future of library access and improve service quality. With opportunities for professional growth, you will be part of an engaging environment that fosters collaboration and creativity, making a positive impact on the academic community.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Retirement Savings Options

Employee Discounts

Education Assistance

Flexible Work Environment

Qualifications

• 4+ years of relevant experience in library or higher education settings.
• Experience supervising staff and managing service desks.

Responsibilities

• Supervises and trains Access Services Desk staff.
• Manages circulation of materials and assists patrons.
• Implements new technologies to enhance user experience.

Skills

Customer Service

Leadership

Communication

Problem Solving

Education

High School Diploma or Equivalent

Tools

Alma/Primo

Job description

University of Central Florida Libraries:

The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals. Serving the diverse UCF community across multiple campuses, including the flagship John C. Hitt Library, we provide seamless support services, essential resources, and cutting-edge technology to optimize research and visibility. Our mission is to empower and collaborate with our community to promote academic success, research, creativity, and lifelong learning.

Our forward-thinking organizational structure is designed to maximize impact:

- Academic Engagement: Partnering with students, faculty, and the community.

- Administrative Services: Offering comprehensive financial, physical, and talent support.

- Digital Strategies, Impact, & Visibility: Leveraging technology and elevating the research enterprise.

- Resources & Discovery: Curating and optimizing access to vital content.

At the UCF Libraries, you will be part of a team dedicated to innovation, curiosity, and enhancing academic leadership and student achievement. Ready to make your mark in our modern and innovative environment? Discover more at http://library.ucf.edu.

“Boundless Learning: Redefining the Library Experience”, containing our updated Mission, Vision, Values, and Strategic Directions, will guide our evolving culture and assets to support students and faculty over the next three years. Read more at https://library.ucf.edu/strategic-directions/

The Opportunity:

Join the University of Central Florida (UCF) Libraries as we seek a forward-thinking and service-oriented supervisor to direct our Access Services Desk day shift. As a supervisor in Access Services, you’ll play a crucial role in ensuring seamless access to the Libraries’ resources and spaces for our academic community.

Members of Access Services manage service desks in multiple locations -- the John C. Hitt Library and the Curriculum Materials Center, located nearby and serves the College of Community Innovation and Education. This dedicated team provides cohesive, user-focused services in the circulation of materials and course reserves, management of study rooms, the safety and security of our facilities, and management of fines and bills. In the Hitt Library, we also have a state-of-the-art Automated Retrieval Center (ARC), a high-density storage facility where library materials are kept and accessed by robotic systems to retrieve items on demand.

You will manage projects that streamline processes to improve service quality across service points, implement new technological solutions to improve user experiences, and support ongoing efforts to efficiently relocate materials across the Libraries. Working alongside dedicated library professionals who share your commitment to excellence, you'll have the opportunity to shape the future of library access and space utilization at one of the nation's largest universities.

This position combines strategic leadership with hands-on innovation, ideal for a service-minded professional ready to make their mark in the amazing UCF Libraries.

Responsibilities:

• Supervises, trains, and evaluates Access Services Desk day unit Library Technical Assistants and student workers.
• Develops staff and student desk schedules.
• Manages the circulation of materials, providing assistance and general information to patrons.
• Troubleshoots problems and resolve issues.
• Manages the process and maintenance of print course reserves.
• Updates, interprets, and implements Access Services desk and circulation policies and procedures.
• Manages the performance of financial transactions and record keeping related to fines, book bills, and interlibrary loan materials.
• Responsible for the management of Special Borrower routines.
• Manages the opening or closing of the building as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 2+ years of leadership experience.
• Experience working in a library setting or higher education setting.
• Experience with Alma/Primo or other Library Services Platform.
• Outstanding customer service experience.
• Strong communication and interpersonal skills to serve our university and central Florida communities.

Additional Application Materials Required:

For full consideration, applicants must include a resume and cover letter that highlights relevant leadership experience.

Special Instructions to the Applicants:

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• Flexible work environment
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

#LI-ONSITE

Department
University Libraries - Operations

Work Schedule
Monday - Friday, 8:45 am - 5:15 pm

Type of Appointment
Regular

Expected Salary
$23.33 to Negotiable

Job Posting End Date
05-15-2025-12-00-AM

Veteran’s Preference:

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email [e-mail].