Library Technical Supervisor

University of Central Florida; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established institution is seeking a Library Technical Supervisor to lead the Access Services Desk. This pivotal role requires a dynamic leader who can enhance service delivery and manage a dedicated team. The ideal candidate will oversee daily operations, streamline processes, and ensure a seamless experience for library patrons. With a focus on innovation and collaboration, this position offers the chance to make a meaningful impact on the academic community. Join a forward-thinking team committed to supporting student success and faculty excellence in a vibrant educational environment.

Qualifications

• 4+ years of relevant experience in a library or higher education setting.
• Strong leadership and customer service skills required.

Responsibilities

• Supervise and train staff at Access Services.
• Manage circulation and assist patrons with issues.
• Implement technological solutions for service improvement.

Skills

Leadership

Customer Service

Communication

Project Management

Education

High School Diploma or equivalent

Tools

Alma/Primo

Job description

Join to apply for the Library Technical Supervisor role at University of Central Florida.

The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals. Serving the diverse UCF community across multiple campuses, including the flagship John C. Hitt Library, we provide seamless support services, essential resources, and cutting-edge technology to optimize research and visibility. Our mission is to empower and collaborate with our community to promote academic success, research, creativity, and lifelong learning.

Our Organizational Structure: Designed to maximize impact through areas such as Academic Engagement, Administrative Services, Digital Strategies & Visibility, and Resources & Discovery.

Join a team dedicated to innovation, curiosity, and enhancing academic leadership. Discover more at library.ucf.edu. Our strategic directions focus on evolving culture and assets to support students and faculty.

The Opportunity: We seek a forward-thinking supervisor to oversee our Access Services Desk during the day shift. This role ensures seamless access to resources and spaces, managing service desks across multiple locations including the John C. Hitt Library and the Curriculum Materials Center.

Responsibilities include managing projects to streamline processes, implementing technological solutions, and supporting materials relocation efforts. This role combines strategic leadership with hands-on innovation, ideal for a service-minded professional.

Responsibilities:

• Supervise, train, and evaluate staff and student workers at Access Services.
• Develop staff schedules.
• Manage circulation, assist patrons, troubleshoot issues.
• Oversee print course reserves, enforce policies, and handle financial transactions.
• Manage routines for Special Borrowers and building access.

Minimum Qualifications: High School Diploma or equivalent plus 4+ years relevant experience, or equivalent combination as per Fla. Stat. 112.219.

Preferred Qualifications: 2+ years leadership experience, library or higher education experience, familiarity with Alma/Primo, excellent customer service, and strong communication skills.

Additional Materials: Resume and cover letter highlighting leadership experience required.

Additional Info: Must be authorized to work in the U.S. (no sponsorship). Position location is in Florida. Salary is $23.33/hour or negotiable. Work schedule: Monday-Friday, 8:45 am - 5:15 pm. Closes 05-15-2025.