Library Team Associate I

Georgia State University; Dunwoody (GA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health benefits

Tuition assistance

Retirement plan

Professional development

Job summary

Georgia State University’s Dunwoody campus is seeking a Library Team Associate I to deliver front-line service to patrons, handle circulation tasks, and assist with materials and room reservations. The role emphasizes teamwork, privacy, and reliable operation within a busy academic library.

The position is part-time (20 hours) at Dunwoody, offering generous benefits and professional development opportunities.

Qualifications

• High school diploma or GED and six months of library, customer service, or office experience.
• One year of library and/or customer service experience preferred.
• Familiarity with office computers and basic library systems.

Responsibilities

• Provide prompt, high-quality service to patrons in person, by phone, and via email.
• Perform circulation transactions: checkouts, returns, renewals, holds and updates.
• Assist with room reservations and basic equipment support in technology-enhanced spaces.
• Sort, shelve, and maintain library materials; ensure accurate organization.
• Explain circulation policies and protect patron privacy and account information.
• Collaborate with staff to ensure smooth daily operations and follow established procedures.

Skills

Customer service

In-person service

Communication

Education

High school diploma or GED

Job description

Job Description - Library Team Associate I (26001472)

Job Description

Library Team Associate I - 26001472

Description

Library Team Associate I
University Library
Dunwoody

Located on six Georgia State University campuses throughout metro Atlanta, the University Library provides faculty and students with open and inviting educational facilities and an active online experience. As an integral part of the University community, the library welcomed more than 1.4 million visitors in the past year. As a valued partner in student success, the library supports both teaching and research with extensive collections, innovative solutions, and outstanding assistance. For additional information about the Georgia State University Library, visit library.gsu.edu.
The University Library is seeking to hire a Library Team Associate I on a part - time (20 hours) basis at our Dunwoody campus. The scope of the responsibilities will include these essential duties but is not limited to the following:

WHAT MAKES University Library A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunities and mentorship

• A rapidly growing center within an academic setting.

HERE IS WHAT YOU WILL DO

Customer Service

• Provide prompt, high-quality service to patrons in person, by phone, and via email
• Answer basic questions using approved resources, service information, and established procedures
• Resolve routine concerns, issues and complaints and direct complex or sensitive issues to appropriate staff
• Foster a welcoming environment that supports research and learning

Circulation Operations

• Perform circulation transactions, including checkouts, returns, renewals, holds, and updates
• Assist with monitoring, fulfilling, and delivering equipment reservations for patron pickup
• Create, verify, review and update patron records as trained, and ask for assistance when applying account fees and blocks as needed, and ensure transaction accuracy
• Document transaction details to support communication and continuity and elevate issues when appropriate
• Explain basic circulation policies, procedures, and account responsibilities to patrons
• Ensure patron privacy and maintain confidentiality of records

Library Materials Management

• Sort, shelve, and maintain library materials to ensure accurate organization and accessibility
• Process incoming and outgoing materials, including storage requests and holds
• Use the Library of Congress Classification to shelve materials accurately and assist with locating and requesting materials after training
• Support collection maintenance by cleaning equipment, searching for missing items, conducting inventory checks, assessing material condition, and reporting damage or loss

Technology & Resource Support

• Assist with room reservations, basic room monitoring, and provide basic equipment support provided in technology-enhanced spaces
• Assist and instruct patrons in the basic use of software applications and library technology, including printing and scanning services, public computers and Wi‑Fi networks
• Troubleshoot simple technical issues and refer unresolved and more complex problems to appropriate staff
• Introduce students to university systems, services, and software

Department Operations

• Collaborate with staff to ensure smooth daily operations
• Follow assigned schedules, task lists, expectations and workflows; ask clarifying questions when instructions/priorities are unclear.
• Manage time with supervisor guidance and complete assigned responsibilities, especially during periods of high service demand
• Complete tasks accurately and consistently, using checklists, written procedures and supervisor feedback to improve performance.
• Identify questions, barriers, and process gaps to workflows and procedures and share them with supervisor or appropriate staff.
• Assist as needed in departmental projects and specialized initiatives
• May assist staff with other duties or group projects
• Complete assigned and self-selected training and professional development opportunities

Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.

Qualifications

Minimum Requirements:

• High school diploma or GED and six months of library, customer service, or office experience; or an equivalent combination of education and experience.

Preferred Hiring Requirements:

• One year of library and/or customer service experience.
• Familiarity with the use of computers in an office setting.
• Knowledge of library circulation processes in an automated environment.

College/Business Unit

University Library

Department : University Library - Dunwoody

Location

Dunwoody Campus

Shift : Monday-Thursday 3:00-8:00pm

Salary : $17.12

Pay Grade : 14

FLSA Status : Non-Exempt

Job Type : Part-Time (Benefits Eligible)

Job Posting

Job Posting : 10/30/26, 8:45:40 PM

Closing Date

Closing Date : 11/07/26, 4:59:00 AM

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.