Library Services Specialist I

University of Oklahoma; Tulsa (OK); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

University of Oklahoma’s OU-Tulsa Schusterman Library is hiring a Library Services Specialist I to support desk operations, assist students and staff, and manage routine library services during evenings and weekends. The role requires reliable attendance and the ability to explain library policies and assist with research resources.

Responsibilities include circulating materials, processing interlibrary loans, and maintaining accurate records.

Qualifications

• High School Diploma or GED required.
• 3 years of experience in a similar library or service role preferred.
• Experience in customer service, policy explanation, and handling routine patron concerns.

Responsibilities

• Staff the service and circulation desk and assist patrons in person, by phone, and online.
• Process interlibrary loans and renewals.
• Serve as senior staff on duty during evenings/weekends and manage desk operations.
• Explain, apply, and enforce library policies consistently and courteously.
• Respond to patron concerns and incidents using established procedures.
• Refer situations to a supervisor or safety personnel as appropriate.
• Assist with library computers, equipment, and basic research resources.
• Monitor Library Chat service during assigned shifts.
• Perform basic bibliographic and online searches using databases.

Skills

Customer service

Policy explanations

Independent work

Evening shift experience

Education

High School Diploma/GED

Tools

Alma

LibCal

Atlassian

Job description

Pay Range:Targeted Salary : $15.00 per hour

Benefits Eligible: Yes

Work Schedule:Monday-Thursday 12:00 pm-9:00 pm and Friday 9:00 am-6:00 pm. 40 hours/week (Subject to change)

Travel:Not required

Position Introduction:

OU-Tulsa's Schusterman Library seeks a dependable, service-oriented Library Services Specialist I. This position assists students, faculty, staff, and visitors at the service and circulation desk and serves as the senior staff member on duty during assigned evening and weekend shifts. The Library Services Specialist I helps maintain a welcoming, orderly environment for study and research. The role requires sound judgment, consistent follow-through, and the ability to work independently. The successful candidate will be comfortable explaining and applying library policies, addressing routine patron concerns, and completing building opening and closing procedures. Reliable attendance and punctuality are particularly important because this position provides scheduled service desk coverage. The successful candidate will be required to:

• Staff the service and circulation desk; assist patrons in person, by telephone, and online; check library materials in and out; process renewals; and distribute materials.
• Processes interlibrary loans and renewals.
• Serve as the senior staff member on duty during assigned shifts, manage routine desk operations, and carry out established opening and closing procedures.
• Explain, apply, and enforce library policies consistently and courteously, including policies concerning borrowing, library spaces, and patron conduct.
• Use established procedures to respond to concerns and incidents.
• Refer situations to a supervisor or campus safety/security personnel as appropriate and follow emergency procedures when needed.
• Answer questions about library services and resources; assist with library computers, equipment, and basic research resources; and refer questions to other staff members as appropriate.
• Monitor and respond to the Library Chat service during assigned coverage periods.
• Process interlibrary loan requests and perform basic bibliographic and online searches using national, regional, and local databases.
• Maintain accurate records and files, protect confidential patron information, document incidents objectively, and communicate unresolved concerns for follow-up.
• Shelve materials, perform shelf reading, and help maintain organized collections and public spaces. Use library systems and software, including Alma, LibCal, and Atlassian, to complete circulation, scheduling, communication, and assigned operational tasks.
• Support library projects, including maintaining the Library's list of faculty publications; assist with mail distribution; and complete other assigned operational and project work.
• Promptly report facilities, safety, security, and service concerns through appropriate channels and communicate relevant issues during shift handoffs.
• Perform other duties as assigned to support library operations.

Required Education and Experience:

• High School Diploma/GED
• 3 Years Experience

Department Preferences:

• Associate or bachelor's degree
• Relevant library experience.
• Customer service experience involving explaining policies, responding to complaints, or resolving routine conflicts.
• Experience working independently during evening shifts or carrying responsibility for opening or closing a workplace.
• Driver's license valid in the state of Oklahoma
• Must be able to climb stairs, lift/carry up to 30 pounds, push loaded carts, and engage in regular bending, stretching, reaching, and stooping.
• Ability to sit and/or work at a computer monitor for up to eight hours.
• The position will involve some work in dusty and/or humid environments. Personal protective equipment will be provided.

Hiring Contingent Upon a Background Check: Yes