Library Services Manager — Lead & Elevate ILS Support

Illinois; Illinois; Hybrid; USD 70,000 - 120,000; Full time

Job summary

Resource Sharing Alliance seeks a Library Services Manager to co-lead the Library Services team and enhance patron services, training, and ILS operations across RSA offices, libraries, and vendors.

The role involves mentoring staff, managing projects, collaborating with library partners, and traveling to member libraries as needed. January 2027 start date. Requires MLS/MPA, 5+ years library experience, and leadership skills.

Qualifications

• MLS from an ALA-accredited program or an MPA.
• 5+ years of combined library experience, including circulation desk and public services.
• 2+ years of supervisory or equivalent leadership experience.
• 4+ years of customer service experience.
• 5+ years of experience working with integrated library systems.
• 3+ years of experience using OPACs.
• 3+ years of experience developing, delivering, and evaluating training for adult learners.
• Strong troubleshooting, communication, documentation, and relationship-building skills.
• Ability to manage multiple priorities and work effectively both independently and collaboratively.

Responsibilities

• Recruit, train, supervise, coach, and evaluate Library Services staff.
• Lead circulation, patron, holds, and other patron-facing ILS services and troubleshooting.
• Co-manage with the Library Systems and Data Manager to ensure smooth integration of library services and systems operations and support.
• Help establish operational priorities and ensure projects and initiatives are completed successfully.
• Serve as a trusted resource and consultant to RSA member libraries on library services, policies, procedures, system configuration, and best practices.
• Develop and oversee training, workshops, site visits, and professional development opportunities for library staff.
• Lead and support projects involving new member libraries, system implementations, and software upgrades.
• Collaborate with RSA management, staff, vendors, and member libraries to identify needs and develop practical solutions.
• Build strong relationships with member libraries and encourage communication, engagement, and collaboration.
• Help resolve complex operational issues and facilitate communication when libraries have differing needs or perspectives.
• Serve as a member of the RSA Management Team and contribute to organizational priorities, goals, and initiatives.

Skills

Customer service

Team leadership

Training delivery

Communication

Problem solving

Education

MLS or MPA

Tools

SirsiDynix Symphony

Job description

Resource Sharing Alliance seeks a Library Services Manager to co-lead the Library Services team and enhance patron services, training, and ILS operations across RSA offices, libraries, and vendors.

The role involves mentoring staff, managing projects, collaborating with library partners, and traveling to member libraries as needed. January 2027 start date. Requires MLS/MPA, 5+ years library experience, and leadership skills.