Library Services Lead: Patron Help & Testing

Tennessee Board of Regents; Tullahoma (TN); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Retirement package

401K with match

Health and dental insurance

Tuition discounts

State employee discounts

Thirteen paid holidays

Job summary

Motlow State Community College is seeking a Library Associate 3. This role provides customer-focused library services, supervision of staff, and coordination of testing center operations across campus locations.

The position requires a Bachelor’s Degree and customer service experience, with preferred library employment background. The library offers comprehensive benefits and opportunities to work across multiple campuses, supporting students and the community.

Qualifications

• Bachelor’s Degree from an accredited institution and at least one year customer service experience.
• Experience in testing principles and use of technology in support of library services may substitute for the required post-secondary education on a year for year basis.
• Preferred: Bachelor’s Degree and three years library employment experience.

Responsibilities

• Supervise and mentor Library Associates I and II and student workers, ensuring exemplary service to students, faculty, and community users.
• Guide patrons to access physical and digital information via the library catalog and manage circulation for a seamless borrowing experience.
• Troubleshoot library equipment, coordinate maintenance, and manage inventory and signage for library hours and closings.

Skills

Customer service

Testing principles

Library technology

Education

Bachelor’s Degree

Experience substitutable for education

Tools

D2L

Google Suite

Microsoft OneDrive

Job description

Motlow State Community College is seeking a Library Associate 3. This role provides customer-focused library services, supervision of staff, and coordination of testing center operations across campus locations.

The position requires a Bachelor’s Degree and customer service experience, with preferred library employment background. The library offers comprehensive benefits and opportunities to work across multiple campuses, supporting students and the community.