Library Services Lead (Associate 3) – Moore County

Motlow State Community College; Tullahoma (TN); On-site; USD 34,000 - 37,000; Full time

Job summary

Motlow State Community College is accepting applications for the Library Associate 3 position at the Moore County campus. The role provides library user services, testing center coordination, and cataloging duties as part of the Libraries & Testing department.

The candidate will supervise staff and student workers, assist users with physical and digital resources, manage circulation, testing operations, and digital resource development, and collaborate across campuses to ensure high-quality

Qualifications

• Bachelor's Degree earned from an accredited institution and at least one-year customer service experience.
• Experience in increasingly responsible office work involving testing principles and use of technology in support of library services may be substituted for the required post-secondary education on a year for year basis.

Responsibilities

• LIBRARY USER SERVICES: Provide supervision, mentorship, and guidance to Library Associates I and II, as well as student workers, ensuring the delivery of exemplary service to students, faculty, and community users.
• Offer expert guidance and instruction to library patrons on how to access and acquire both physical and digital information through the library's catalog.
• Manage and improve all aspects of circulation services, guaranteeing a seamless and efficient borrowing experience for library users.
• Facilitate the use of library materials, computer databases, and library equipment, providing comprehensive support and assistance.
• Monitor and facilitate use of study rooms.
• LIBRARY SUPPORT SERVICES: Oversee and maintain records of daily library statistics and gate counts, leveraging this data to enhance library services and resources.
• Collaborate in collecting and reporting library statistics data on a daily basis.
• Administer Motlow IDs as required for students, faculty, staff, and community users.
• Manage the creation and maintenance of digital subject guides to enhance research and information access for library users.
• Take charge of troubleshooting library equipment by coordinating maintenance and service requests, monitoring inventory of supplies, and ordering essential items as needed.
• Ensure clear and accurate signage related to library hours and closings.
• Provide professional and courteous responses when handling the library phone, welcoming students, faculty, staff, and community users, and promptly addressing voicemail or email messages.
• Foster effective collaboration with all library areas, including distance education services, to enhance overall library offerings.
• Use Google and Microsoft Suites in addition to the Library's ILS software, databases, and catalog to facilitate access to information resources.
• Manage the movement of library materials, including lifting and carrying boxes weighing up to forty pounds and transporting book carts and equipment between buildings and rooms as required.
• Undertake travel to other campus locations as assigned or needed to facilitate library services.
• Contribute to the campus community by serving on designated committees as assigned and/or appointed.
• Assists students, faculty, and community users how to use virtual reality and other extended reality (XR) equipment and software.

Skills

Customer service

Technology usage in libraries

Education

Bachelor's Degree

Tools

Library ILS

Google Workspace

Microsoft 365

Job description

Motlow State Community College is accepting applications for the Library Associate 3 position at the Moore County campus. The role provides library user services, testing center coordination, and cataloging duties as part of the Libraries & Testing department.

The candidate will supervise staff and student workers, assist users with physical and digital resources, manage circulation, testing operations, and digital resource development, and collaborate across campuses to ensure high-quality