Library Services Associate: Access & Research Support

Phase2 Technology; Tucson (AZ); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Full benefits

Job summary

The University of Arizona Libraries is seeking a Library Services Associate to join the Access & Information Services team at the Tucson campus. This role delivers customer service, reference and technology assistance, and supports circulation and billing tasks across multiple service points.

Responsibilities include coordinating student staff, monitoring billing queues, contributing to data-driven planning and supporting open hours and building closing procedures. Bachelor's degree required.

Qualifications

• Bachelor's degree required.
• Minimum of 1 year of relevant experience.

Responsibilities

• Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email).
• Negotiates overdue accounts and answers billing and collections questions; troubleshoots software and devices.
• Directs student employees and liaises with resource sharing and technology leads.

Skills

Customer service

Reference assistance

Technology support

Interlibrary loan

Data analysis

Education

Bachelor's degree

Tools

Alma/Primo

ILLiad

LibApps/Springshare

ServiceNow

Job description

The University of Arizona Libraries is seeking a Library Services Associate to join the Access & Information Services team at the Tucson campus. This role delivers customer service, reference and technology assistance, and supports circulation and billing tasks across multiple service points.

Responsibilities include coordinating student staff, monitoring billing queues, contributing to data-driven planning and supporting open hours and building closing procedures. Bachelor's degree required.