Library Services Assistant: Student Support & Tech Help

Madison Area Technical College; Portage (WI); On-site; USD 29,000 - 31,000; Part time

Job summary

Madison Area Technical College is seeking a part-time Library Services Assistant to support library operations at our Reedsburg and Portage campuses in Wisconsin. You will assist with circulation, academic research, technology troubleshooting, wayfinding and access to digital and physical resources.

The role requires strong communication, flexibility, and proficiency with academic technologies. It offers a 20-hour/week schedule across three days and is grant funded through September 30, 2027,

Qualifications

• Knowledge of academic library services, circulation procedures and reference best practices.
• Knowledge of academic technologies (e.g. learning management systems, course software, library management systems and resources, productivity software, equipment, videoconferencing products).
• Skill in gauging and developing information and digital literacy skills with users of varying abilities, backgrounds, and experience levels.
• Knowledge of academic research methods and information literacy principles.
• Skill in using library databases, digital resources and integrated library systems.
• Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
• Ability to provide effective customer service and resolve concerns, including helping students effectively connect with other college services and resources and referring appropriately.
• Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
• Skill in effectively and respectfully communicating with others.

Responsibilities

• Provides research and academic technology support to help students develop information and digital literacy skills.
• Troubleshoots academic technology issues including access to and usage of learning management systems, student accounts, software, equipment, and videoconferencing tools to ensure students can effectively access systems and engage with coursework.
• Assists with physical and digital resource access and circulation of library materials. Facilitates checkouts, returns, interlibrary loans, deliveries and equipment loans.
• Ensures an accessible and supportive learning environment by upholding policies, resolving space usage concerns and maintaining availability of resources and equipment.
• Supports outreach and engagement efforts by assisting with marketing, event planning and promotional materials to increase awareness of services and programs.
• Collaborates on projects and quality improvement initiatives by contributing to planning, implementation and evaluation of efforts that enhance student support services.
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Skills

Academic library services

Circulation procedures

Reference best practices

Academic technologies

Digital literacy instruction

Information literacy principles

Library databases & systems

Customer service

Effective communication

Education

Associates degree or equivalent relevant work experience

Job description

Madison Area Technical College is seeking a part-time Library Services Assistant to support library operations at our Reedsburg and Portage campuses in Wisconsin. You will assist with circulation, academic research, technology troubleshooting, wayfinding and access to digital and physical resources.

The role requires strong communication, flexibility, and proficiency with academic technologies. It offers a 20-hour/week schedule across three days and is grant funded through September 30, 2027,