Library Service Associate: Frontline Support & Tech Help

City of Lincoln & Lancaster County; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance benefits

Holiday Pay

Vacation leave

Sick leave

Retirement plan after six months

Job summary

Lincoln City Libraries is seeking a full-time Library Service Associate to support the Walt Branch Library in Lincoln, NE. The role includes front-line customer service, checkout, card issuance, tech assistance, and program promotion, with primary hours tied to assigned shifts and potential rotation among branches.

The position offers insurance benefits, Holiday Pay, and accrues Vacation and Sick Leave, with eligibility for a retirement plan after six months of employment.

Qualifications

• High school graduate or equivalent and six months of experience in providing customer service to the public; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.

Responsibilities

• Assist with checkout of materials and issue library cards.
• Provide technology assistance and help customers access resources.
• Recommend materials and promote library programs and online resources.
• Process payments on customer accounts and maintain accurate records.
• Present library programs and assist at off-site Outreach events.

Skills

Customer service

Cash handling

Technology assistance

Public interaction

Education

High school diploma or equivalent

Job description

Lincoln City Libraries is seeking a full-time Library Service Associate to support the Walt Branch Library in Lincoln, NE. The role includes front-line customer service, checkout, card issuance, tech assistance, and program promotion, with primary hours tied to assigned shifts and potential rotation among branches.

The position offers insurance benefits, Holiday Pay, and accrues Vacation and Sick Leave, with eligibility for a retirement plan after six months of employment.