Library Reference Supervisor - Lead Patron Services

Massachusetts Board of Library Commissioners; Needham (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Needham Free Public Library is seeking a Library Reference Supervisor to direct and evaluate the reference/information services department. The role demands strong communication, the ability to lead the Reference team, and a passion for serving the Needham community.

You will plan, direct, and expand programming for all ages, supervise staff, and help shape library plans and policies with the Assistant Director.

Qualifications

• Master's Degree in Library Science (MLS), or currently enrolled in an MLS program with successful completion of Reference coursework with library experience considered.

Responsibilities

• Direct and schedule the activities of the library's reference/information services including scheduling of staff, operating procedures, and planning and assigning special projects to reference staff.
• Lead the creation of a robust and relevant offering of library programming including but not limited to library technology, art, history, culture, etc.
• Proactively ensure that library reference collections, services, and programming are welcoming, inclusive, and affirming for all patrons.
• Provide input to the Director on library plans, services, budgets, utilization of personnel, etc. and assist in developing and implementing departmental and library policies and procedures.
• Advise and assist patrons in selecting, locating, and utilizing library resource materials through knowledge of print materials, the catalog, electronic databases, and other related resources.
• Lead department in keeping abreast of current and emerging trends, promoting professional development opportunities for staff to pursue.
• Lead team in designing and creating informational materials for internal and external audiences about the use of library resources; communicating these resources via print, social media, and other media platforms.
• Engage with local media to promote the services of the Reference Department as needed.
• Coordinate with Technical Services Supervisor and allocated budget to oversee selection and purchasing for the Young Adult and Adult Departments.
• Evaluate reference collection continuously for currency and accuracy of information.
• Participate in the evaluation and hiring of reference staff.

Skills

Leadership

Communication

Program development

Reference services

Staff scheduling

Budget awareness

Education

MLS degree or enrolled in MLS program

Job description

The Needham Free Public Library is seeking a Library Reference Supervisor to direct and evaluate the reference/information services department. The role demands strong communication, the ability to lead the Reference team, and a passion for serving the Needham community.

You will plan, direct, and expand programming for all ages, supervise staff, and help shape library plans and policies with the Assistant Director.