Library Program Coordinator - Social Services

Mecklenburg County Government; Charlotte (NC); On-site; USD 54,000 - 82,000; Full time

Job summary

Charlotte Mecklenburg Library in Charlotte, NC is seeking a Library Program Coordinator within Social Services to create a welcoming, engaging environment and deliver programs across locations.

You will partner with community organizations, manage a social services program, handle scheduling, reporting, and budget oversight, and help connect patrons with resources.

Qualifications

• Minimum of three years of demonstrated experience managing complex programs.
• Strong communication skills with a focus on public speaking.
• Experience managing nonprofit and/or grant budgets and tech skills.

Responsibilities

• Oversee and ensure the success of the program on a day-to-day basis, managing the various parts of the program, and making necessary logistical and tactical decisions to shape successful outcomes.
• Set milestones and drive the program toward metrics of success.
• Serve as the program’s primary community interface, drawing on the connections and networks of key partners.
• Schedule and coordinate public engagements, events, and programs.
• Build coalitions and support for the program among diverse audiences and communities, while earning, establishing, and building trust within the communities served.
• Identify potential project partners and build relationships and trust with partners/participants and community groups; simultaneously create authentic community benefit through listening deeply and being adaptable and responsive to community needs.
• Oversee program budget to ensure fiscal responsibility.
• Produce interim and final reports and program evaluations as required.

Skills

Public speaking

Communication

Budget management

Technology skills

Project management

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Social media management

Public presentation tools

Job description

Library Program Coordinator – Social Services
Charlotte Mecklenburg Library

“Follow your calling, Find your career”

Salary Range $54,361.00 - $81,542.00

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Location:

Main Library
310 N. Tryon St.
Charlotte, NC 28202

Temporary work location:

Library Administration Center
510 Stitt Rd.
Charlotte, NC 28213

Schedule:

Rotating schedule: Including 1-2 evenings per week and regular weekend rotations with Saturday and Sunday full-day shifts.

Position Summary:

The Library Program Coordinator works within the Main Library team to create a welcoming and engaging library environment for all visitors. Main Library staff are committed to providing exemplary service to all customers through technology and computer assistance, as well as research and reader’s advisory from multiple service points. The Library Program Coordinator is responsible for providing programs and learning opportunities within the Social Services scope, works closely with community partners, engages with Mecklenburg County program providers, and guides the social services service model for the Charlotte Mecklenburg Library. The Library Program Coordinator represents the Library in the community, participates in systemwide teams and works collaboratively with staff in Adult and Teen Services.

Essential Functions:

• Oversee and ensure the success of the program on a day-to-day basis, managing the various parts of the program, and making necessary logistical and tactical decisions to shape successful outcomes.
• Set milestones and drive the program toward metrics of success.
• Serve as the program’s primary community interface, drawing on the connections and networks of key partners.
• Schedule and coordinate public engagements, events, and programs.
• Build coalitions and support for the program among diverse audiences and communities, while earning, establishing, and building trust within the communities served.
• Identify potential project partners and build relationships and trust with partners/participants and community groups; simultaneously create authentic community benefit through listening deeply and being adaptable and responsive to community needs.
• Oversee program budget to ensure fiscal responsibility.
• Produce interim and final reports and program evaluations as required.

Minimum Qualifications:

• Minimum of three years of demonstrated experience managing complex programs, particularly coordinating large-scale community programs with multiple stakeholders; strong communication skills with a special focus on public speaking; experience managing nonprofit and/or grant budgets and strong technology skills, including basic software, social media, and public presentation and engagement tools.

Education:

• Bachelor’s degree in a related field
• Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications:

• 3-5 years working within the community and with partnerships
• Connection to and knowledge of Charlotte communities
• Experience in library work, social work, community engagement, or a related field
• Ability to work and communicate with people of diverse backgrounds and cultures
• Strong understanding of diversity, equity, and inclusion within service delivery
• Demonstrated experience in providing social service support and referrals.
• Demonstrated experience working with vulnerable and underserved populations.
• Master of Social Work or similar combination of education and experience.
• Bilingual/Spanish fluency a plus

Knowledge, Skills and Abilities:

Knowledge of:

• Working with diverse and underserved populations
• Building, maintaining and retaining community partnerships
• Spanish language and culture or another second language preferred

Skills:

• Excellent verbal and written communications skills, including the ability to adjust communication style to interact effectively with staff, customers, and county partners of varying backgrounds.
• Excellent interpersonal skills with a warm, community-focused approach to public safety
• Excellent organizational skills with the ability to manage safety programs across 21 locations simultaneously
• Excellent time management skills with the ability to prioritize competing demands in a dynamic environment
• Commitment to continuous improvement and staying current with evolving safety standards and practices

Abilities:

• Adaptability: Modify behavior to work environment or situation while maintaining effectiveness. Ability to work within new work structure, processes, and cultures.
• Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Contributing to Team Success: Actively contributing as a member of the team/department to move the team towards the completion of goals.
• Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Formally Present: Present ideas effectively to individuals or groups; deliver presentations suited to the characteristics and needs of the audience.
• Planning and Organizing: Establishing course of action for self and other to ensure that work is completed efficiently.
• Quality Orientation: Accomplishing task by considering all areas involved.
• Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
• Work independently/Self Directed: Ability to fulfill responsibilities, stay focused and productive without daily direct supervision.
• Work Standard: Setting high standard of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Computer Skills:

• Excellent command of various computer applications including Microsoft Office Suite
• Familiarity with sound and video recording and editing software a plus

Work Environment:

• Works in aa public library setting with moderate noise.

Selection:

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement:

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.