Social Services Program Coordinator

Mecklenburg County Government; Charlotte (NC); Hybrid; USD 57,000 - 70,000; Full time

Job summary

Mecklenburg County Government is seeking a Social Services Program Coordinator in the Economic Mobility Division to support the MTAJNC program, coordinate planning and daily operations, and ensure milestones are met with accuracy. The role serves as a central contact across internal teams, external partners, and participants, handling scheduling, documentation and status updates, and helping leadership evaluate program effectiveness. Strong organization and multi-tasking are essential.

Qualifications

• Minimum of three years of social services or human services experience.
• Bachelor's degree in a related field.
• Combination of education and relevant experience accepted?

Responsibilities

• Coordinate and supervise program activities and assist in program development.
• Conduct staff meetings and coordinate with supervisors and managers.
• Review staff cases and workloads to prioritize duties and referrals.
• Prepare monthly and quarterly program reports.
• Provide leadership and guidance to staff; respond to operational needs.
• May staff shelters in disaster scenarios.

Skills

Communication skills

Case management

Interpersonal skills

Multi-tasking

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Social Services Program Coordinator - Economic Mobility Division

Economic Mobility Division of DCR

Salary Range: $57,346.00 - $70,277.78. This is an exempt (salaried)position.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Economic Mobility Division focuses on connecting residents to the resources, education, and employment opportunities needed to achieve long-term stability and self-sufficiency. Through coordinated programs and partnerships, the division works to remove barriers and create clear pathways to economic advancement. Our approach is centered on outcomes, ensuring that residents are supported in making measurable progress.

The Economic Mobility Division consists of MeckSuccess, MeckWorks, More Than A Job NC, Work First Employment Services, Work First Kinship Services and Quality and Training.

Position Specific Summary

The MTAJNC Program Coordinator is responsible for supporting the planning, administration, and daily operations of the MTAJNC program. This role ensures program activities run efficiently, align with organizational standards, and meet participation, quality, and compliance goals.

The coordinator serves as a central point of contact across internal teams, external partners, and program participants, ensuring consistent communication and timely execution of program milestones.

The position oversees scheduling, documentation, reporting, and logistical coordination, and provides guidance to participants and responds to operational needs as they arise. The Program Coordinator monitors program data for accuracy, prepares regular status updates, and assists leadership with evaluating program effectiveness and implementing improvements. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment.

Location:

301 Billingsley Road
Charlotte, NC 28211

Essential Functions

• Coordinate and supervise program activities and assist in the development of program
• Conduct staff meetings with personnel to discuss plans, programs, and issues; work closely with other supervisors and managers
• Review and audit staff cases and workloads to prioritize duties and referrals for new cases
• Participates in staff conferences regarding programs.
• Investigate and take action on requests, suggestions or complaints concerning services in the assigned area
• Monitor current programs and assist with the development of new programs
• Complete monthly and quarterly program reports
• Participate in staff conferences, workshops and other learning regarding assigned programs
• Provide leadership to staff members
• May be required to staff shelters in the event of disaster

Mecklenburg County Community of Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.

Minimum Qualifications

Experience: Minimum of three years of social services or human services experience.

Education: Bachelor's degree in a related field.

Combination of relevant education and relevant experience accepted?: Yes

Preferred Qualifications

• Previous or current human services or social services experience
• Strong interpersonal skills
• Previous or current career coaching and job development experience

Licenses and Certifications

Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges

Knowledge, Skills and Abilities

Knowledge of:

• Customer service principles
• Social Services procedures, practices and methods
• Case management methods and techniques
• Applicable Federal, State, and local laws, rules, and regulations

Skills:

• Possessing strong communication skills
• Managing multiple tasks concurrently

Abilities:

• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Follow-Up: Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project
• Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.