Library Operations Supervisor MIL
Pierce County Library
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Pierce County Library System is seeking a Library Operations Supervisor to oversee daily regional operations, staff, payroll, budget, and service excellence. The role requires hiring and coaching staff, coordinating facilities, and ensuring high-quality customer service aligned with the system’s plan.
The position supports evenings and weekends and requires collaboration with other library leaders to drive efficiency, implement policy, and strengthen community impact across Pierce County.
Qualifications
- Bachelor’s degree in a relevant field.
- 3–5 years library or customer service experience, with 2 years in a supervisory capacity.
- Ability to work evenings and weekends and adapt to schedule changes.
- Experience with an Integrated Library System and data management.
- Proficiency in MS Office (Outlook, Word, Excel).
Responsibilities
- Oversees daily operations of an assigned library region.
- Hires, trains, coaches, evaluates, and disciplines staff.
- Manages payroll, budgets, and service standards.
- Coordinates facilities, safety, and vendor relationships.
- Collaborates with regional supervisors to align operations with policy.
Skills
Education
Tools
Job description
Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.
Sunday
Monday
Tuesday
Thursday
Friday
Saturday
OFF
OFF
10:35am - 7:05pm
9:35am - 6:05pm
10:35am - 7:05pm
9:35am - 6:05pm
9:35am - 6:05pm
* Schedule is subject to change.
TRANSFER Candidates: Internal PCLS transfer eligible candidates will be given first consideration for this position through the Transfer Closure date indicated below . Please review the Transfer Process per the Collective Bargaining Agreement .
Submissions after the Closure Date below will not be considered .
Veteran Status: Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application process . More information about V eteran’s P reference, such as the difference in percentage , can be found here and here . If you need more information please contact us at: HR@pcls.us
Oversees the daily operations of an assigned library within the Pierce County Library System. Hires, trains, supervises, coaches, develops, engages, and evaluates the performance of assigned staff, including vendors, volunteers and contractors.Ensures high-quality, customer-focused library services that align with the Library’s strategic plan. Leads and coordinates a wide range of library operations within an assigned region, including scheduling, payroll, budget, customer service, staff supervision, customer behavior management, and facilities coordination. Assesses and analyzes complex situations and problems, identifies and implements logical solutions, and effectively integrates and manages multiple systems and priorities to ensure efficient library operations. Works collaboratively with public service supervisors, support departments, and other library leaders to ensure efficient use of resources. Leads development of staff capacity, maintaining service standards, guiding local collection efforts, and fostering community relationships. Member of the Regional Supervisory Team and actively participates in and contributes to overall leadership of region and regularly provides supervisor support to other locations.
Each function below represents a core responsibility of the role. Percentages reflect the estimated time spent on each function.
Description
% of Time
Library Operations
Collaborates with the regional supervisory team to coordinate daily operations, including scheduling across the region to meet operational and customer needs.
Oversees and approves payroll time entries and leave requests, backing up other team members as needed.
Ensures compliance with policies, procedures, and service standards.
Oversees branch and regional initiatives, ensuring projects and reports are delivered on time, within scope, and in accordance with system priorities and standards.
30%
Employee Supervision & Development
Hires, trains, coaches, evaluates, and disciplines direct reports. Responsible for staff growth and morale and ensures alignment with strategic goals, policies, plans and standards.
Leads staff through organizational changes by facilitating and providing effective communication, ensuring implementation.
25%
Service Delivery
Models and develops staff in delivering high-quality customer service. Resolves non-routine patron interactions and monitors customer behavior.
Develops and guides staff in providing welcoming and inclusive spaces and services.
Guides staff in the successful delivery of information and readers’ advisory services, as appropriate to their role.
Guides assigned staff in supporting collection maintenance and merchandising within the branch, as appropriate to their role and in alignment with Collection Management best practices and guidelines.
Promotes, educates, and supports principles of Intellectual Freedom with staff and customers. Resolve related concerns or redirect them to an appropriate source.
Anticipates operational and service challenges and develops proactive strategies to enhance system effectiveness and community impact. Responds to inquiries and facilitates the timely resolution of customer complaints.
20%
Facilities Coordination
Oversees maintenance of branch facilities, grounds, and equipment.
Submits work orders and coordinates with support departments through completion.
10%
Fiscal Management
Tracks and monitors assigned budgets and produces reports. Aligns spending with system priorities, goals, and core offerings, ensuring responsible stewardship of resources.
10%
General Duties
Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.
Participates in system-wide initiatives and committees.
Collaborates with the Operations Coordinators in developing, recommending, and implementing policies and procedures for library operations.
Performs other duties as assigned or required.
5%
These tasks are performed occasionally or in support of primary duties:
- May collaborate with others internally, serve on other teams and committees
- Change and Learning
- Builds Trustworthy Relationships
- Manages and Develops People
- Facilitates Innovation and Change
Combination of education and experience to demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position, which may include:
- Bachelor’s degree and
- Three to five years library or customer service experience, with two years in a supervisory capacity.
- Must pass a background check.
- Ability to work evenings and weekends and adapt to schedule changes.
Required:
- Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)
- Use of basic office equipment (e.g. PC, printer, phone, fax, mouse, security alarm)
- Basic keyboard and alpha/numeric data entry skills
- Intermediate PC navigation skills in a Windows based environment; ability to connect to a device and print
- Ability to navigate, search and use basic web functions and applications
- Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities
- Ability to collect, audit, analyze data sufficient to formulate recommendations and make decisions as required by position
- Experience in ebook/e-collection and use
- Experience with Integrated Library System, Inventory or Data Management system
- Ability to document instructions, troubleshoot, and teach basic level MS Office Suite (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities
Preferred:
- Troubleshoot and teach basic level questions regarding the above
- Ability to lift up to 35 pounds occasionally.
- Frequent sitting, standing, walking, and reaching.
- Use of standard office equipment.
- Must be able to lift and carry library materials and push/pull loaded carts.
- Work environment involves everyday risks or discomforts that require normal safety precautions.
- Travel within Pierce County for other library support, supervision, meetings, training, or events.
Reports to: Regional Services Manager
Supervises: Assigned staff
- Medical, Dental, and Basic Life Insurance
- Long-Term Disability
- Vacation
- State Retirement System
- Employee Assistance Program
- Employees have an opportunity to participate in the Deferred Compensation Program.
- Additional life insurance for the employee and family is available through payroll deduction.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
