Library Monitor

Alsip-Merrionette Park Public Library District; Northern (KY); On-site; USD 25,000 - 32,000; Full time

Job summary

Alsip-Merrionette Park Public Library District is seeking a Library Assistant to promote a welcoming environment and assist patrons with research and learning at the College of DuPage Library, DuPage County.

The role requires some physical activity to monitor multi-level spaces, address disruptions, and support closing procedures, with a focus on excellent communication and customer service.

Qualifications

• High School diploma or equivalent required.
• 1 year college preferred.
• 6 months working with the public required.
• Excellent interpersonal and communication skills required.
• Positive attitude, collaborative mindset, and comfort with conflict resolution.

Responsibilities

• Promote a welcoming and safe environment for patrons.
• Monitor library areas in support of library policies.
• Explain library policy and spaces to patrons.
• Mediate conflicts as first point of contact and make referrals as needed.
• Assist in closing procedures.
• Answer directional questions and triage at service desks.
• Assist staff with reshelving and meeting patron needs.
• Report concerns, damages and needed repairs to appropriate staff.
• Perform other duties as assigned.

Job description

Primary Duties and Responsibilities:
Promote and maintain a welcoming and safe environment for Library patrons that is conducive to research and learning.

• Monitor all areas of the Library in support of Library policies.
• Act as Library representative to explain Library policy and spaces.
• Mediate conflicts, as first person of contact, and make referrals as needed.
• Responsible for emergency evacuation in assigned areas of the Library.
• Support library colleagues by picking up library materials from tables and place them on reshelving carts.
• Report concerns, damages, and needed repairs to appropriate Library colleague.
• Assist in closing procedures.
• Answer directional questions and provide triage to Library service desks, in support of faculty, students, staff and community members.
• Assist fellow library staff with meeting patron needs.
• Perform other duties as assigned.

Qualifications:

• Education
  • High School diploma or equivalent required.
  • 1 year college preferred.
• Experience
  • 6 months working with the public required.
  • Proficiency in spoken English required.
  • 1 year working in a library preferred.
  • Excellent interpersonal and communication skills required.
  • Positive attitude, collaborative mindset, and comfort with conflict resolution.

Working Conditions:

• Some bending and stooping required.
• Mobile to monitor multi-level Library.
• Ability to navigate space using stairs or elevator.
• Must be willing to address patrons who are being disruptive.

Location

College of DuPage Library, DuPage County

Hours

Week One:
Monday-Thursday: 9:00am-2:00pm
Week Two:
Monday-Thursday: 10:00am-2:00pm
Saturday: 12:00pm-4:00pm