Library IT Technician: End-User Tech Support & PCs

Tulsa City-County Library; Tulsa (OK); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Retirement Pension

Paid Time Off

Job summary

Tulsa City-County Library is seeking an IT Technician to serve as the primary contact for end users needing technical support within our computing environment. The role is based at Central Library in Tulsa with some travel.

You will install, diagnose, repair, maintain, and upgrade PC hardware/software to ensure optimal system performance and provide timely, customer-focused assistance in person, by phone, email, or remote tools.

Qualifications

• Associates degree required; A+ certification within one year of employment.
• Proficient with Microsoft Office Suite products.
• Valid driver’s license required.

Responsibilities

• Receive and respond to calls, web submissions, and emails regarding IT problems.
• Log incidents in ITSM system and document resolutions.
• Perform on-site analysis, diagnosis, and resolution for end users; coordinate with vendors as needed.
• Keep hardware and software updated with current versions.
• Assist in maintaining helpdesk procedures and knowledge base articles.

Skills

PC hardware

Troubleshooting

Analytical skills

Customer service

Team player

Windows OS

Remote support tools

Education

Associates degree in Information Technology

A+ Certification

Tools

ITSM system

Remote support tools

Job description

Tulsa City-County Library is seeking an IT Technician to serve as the primary contact for end users needing technical support within our computing environment. The role is based at Central Library in Tulsa with some travel.

You will install, diagnose, repair, maintain, and upgrade PC hardware/software to ensure optimal system performance and provide timely, customer-focused assistance in person, by phone, email, or remote tools.