Library IT Help & Training Specialist

Addison-Public-Library; Addison (IL); On-site; USD 25,000 - 32,000; Part time

Job summary

Addison Public Library is seeking a customer‑focused Information Technology Services Associate to assist patrons with computers, software, and other digital services. You will help users at the IT desk, support makerspace activities, and perform basic troubleshooting in a welcoming public environment.

This is a part‑time role (~17 hours/week) with an hourly wage of $18.13–$22.67; offers depend on competencies and experience.

Qualifications

• High school diploma or GED; some college preferred.
• One year of related technical and customer service experience.
• Bilingual English/Spanish or English/Polish preferred.

Responsibilities

• Assist patrons with computers, software, and digital services at the IT desk.
• Provide basic troubleshooting and support for makerspace activities.
• Communicate clearly with diverse patrons and staff; help users of all levels.

Skills

Customer service

Communication

Bilingual English/Spanish

Patience with patrons

Education

High school diploma or GED

Some college preferred

Tools

Windows & Mac

Microsoft Office

Google Apps

Wi‑Fi & printing

Job description

Addison Public Library is seeking a customer‑focused Information Technology Services Associate to assist patrons with computers, software, and other digital services. You will help users at the IT desk, support makerspace activities, and perform basic troubleshooting in a welcoming public environment.

This is a part‑time role (~17 hours/week) with an hourly wage of $18.13–$22.67; offers depend on competencies and experience.