Library & Instructional Technician

South College; Cranberry (MD); On-site; USD 38,000 - 60,000; Full time

Job summary

South College Library in Maryland is seeking a Library & Instructional Technician to support the IDT and library services, assist students with navigating Canvas, and provide user-friendly training on instructional technologies. This full-time role emphasizes strong customer service and collaboration with faculty and staff.

The position requires at least an associate degree, with a bachelor’s degree preferred, and library experience is a plus.

Qualifications

• Associate degree required; bachelor's preferred.
• Library experience is preferred but not mandatory.
• Strong communication and customer service skills.

Responsibilities

• Assist students with navigating Canvas courses.
• Provide training and support for Canvas and other instructional tech.
• Assist with IDT Help Desk tickets at level 1.
• Maintain library collections and in-library services.

Skills

Customer service

Communication

Problem solving

Training

Education

Associate degree

Bachelor's degree preferred

Tools

Canvas LMS

Interlibrary Loan

Printer/Computers/Laptops

Job description

Description

Library & Instructional Technician

Salary Range

Competitive

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College -

We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

Over 20,000 Students

10 Campuses

Competency Based Education

Online

Library & Instructional Technician Description

Essential Duties and Responsibilities:

• Work with Instructional Design and Technology leadership on projects that support the IDT team.
• Assist students with navigating Canvas courses.
• Provide training and support for the basics of Canvas and other instructional technologies that support teaching and learning.
• Assist with IDT Help Desk on level 1 tickets.
• Provide excellent customer service and problem solving skills in assisting all users. Direct users to a librarian for further assistance as needed.
• Assist with maintenance and use of library collection, printer, computers, and laptops.
• Provide accurate circulation, interlibrary loan, and inter-campus loan services.
• Collect and report library usage data monthly and as requested.
• Supervise assigned Federal Work Study to provide sufficient coverage for all hours.
• Issue college ID cards to faculty, staff, and students. Maintain equipment and order supplies.
• Participate in assigned department teams, projects, and committees.
• Participate in Welcome Sessions and other assigned campus events to represent the library department.
• Attend all department and institutional meetings and training sessions as requested by supervisor.
• Participate in a minimum of one professional development and one community service activity each year.
• Adhere to South College's Commitment to Behavior Standards.
• Adhere to all policies and guidelines established by the institution, school, department, affiliated partners, as described in the employee handbook, and any other directives or memoranda.
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
• Complete other duties as assigned by supervisor.

Requirements

Education

• Minimum Associate’s Degree
• Bachelor’s Degree preferred

Experience

• Library experience preferred