Resource Center Clerk

South College of Tennessee, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

South College invites applications for the Resource Center Clerk position to support the Resource Center/Library during evening and Saturday hours. The role involves delivering library services, assisting students and staff, and ensuring smooth daily operations.

The ideal candidate will have an Associate's Degree and library experience, with strong customer service and organizational skills to thrive in a fast-paced environment.

Qualifications

• Excellent customer service and problem-solving skills.
• Strong verbal and written communication, even in stressful situations.
• Ability to work in a fast-paced, team-oriented environment.
• Good organization and multi-tasking abilities.

Responsibilities

• Provide excellent customer service to library users and direct to a librarian when needed.
• Assist with maintenance and use of library collection, printers, computers, and laptops.
• Provide accurate circulation, interlibrary loan, and inter-campus loan services.
• Collect and report library usage data monthly and as requested.
• Supervise assigned Federal Work Study for coverage during all operating hours.
• Issue college ID cards to faculty, staff, and students; maintain equipment and supplies.

Skills

Customer service

Problem solving

Communication

Organization

Education

Associate's Degree

Job description

Resource Center Clerk - Evenings and Weekends

South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

Over 20,000 Students

11 Campuses

Competency Based Education

Online

Resource Center Clerk Description

South College invites applications for the position of Resource Center Clerk. We are searching for a team-oriented individual with excellent communication and organization skills who likes to work in an active, fast-paced environment. The Resource Center Clerk will join the Resource Center/Library Department to provide library services during evening and Saturday hours.

The Resource Center Clerk performs general clerical duties and provides limited reference and user support to students, faculty, and staff. Ideal candidates must possess excellent customer service and problem-solving skills with a general knowledge of library circulation procedures, policies, and technologies.

Responsibilities

• Provide excellent customer service and problem-solving skills in assisting all library users. Direct users to a librarian for further assistance as needed.
• Assist with maintenance and use of library collection, printer, computers, and laptops.
• Provide accurate circulation, interlibrary loan, and inter-campus loan services.
• Collect and report library usage data monthly and as requested.
• Supervise assigned Federal Work Study to provide sufficient coverage for all hours.
• Issue college ID cards to faculty, staff, and students. Maintain equipment and order supplies.
• Participate in assigned department teams, projects, and committees.
• Participate in Welcome Sessions and other assigned campus events to represent the library department.
• Attend all department and institutional meetings and training sessions as requested by supervisor.
• Participate in a minimum of one professional development and one community service activity each year.
• Adhere to South College's Commitment to Behavior Standards.
• Adhere to all policies and guidelines established by the institution, school, department, affiliated partners, as described in the employee handbook, and any other directives or memoranda.
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
• Complete other duties as assigned by supervisor.

Requirements

Education

• Associate's Degree

Experience

• Library Experience preferred